Alina Tran Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Urgently and efficiently resolved inquires to ensure client satisfaction through multiple channels such as phone, live chat and emails- Conducted world-class sales, solution, and service expertise to exceed client expectations and maximize value in every interaction- Developed and managed strong customer relationships through consistent and outstanding customer experience

Concord, On

- Assisted with ordering required components for order-based projects while ensuring that all projects were completed within scheduled timelines and budgets- Created and completed requested estimates, purchase orders, and invoices while arranging shipping and delivery pick-ups for all assigned orders, with little to no supervision- Worked closely with project team members and managers to ensure deliverables were precise and accurate while meeting all deadlines - Maintained a strong relationship with vendors, clients and internal teams to ensure orders were processed accordingly

Concord, On

- Programmed different CNC machines with provided templates to ensure that drawings were precisely configured to ensure that project deadlines were met- Identified any possible issues, concerns and errors prior to project start to prepare and account for any possible delays in the project timeline- Collaborated with multiple departments such as sales team, engineering, production team, assembly team and packaging team to address and solve on-site issues with little to no supervision

Yorkdale Mall

- Efficiently fulfilled coffee, food and other beverage orders and prepared them for customers quickly and effectively while handling cash, debit and credit transactions for all product sales during rush hour periods- Maintained and promoted a clean, safe and professional appearance for guests and team members- Delivered excellent customer service and prompt food and beverage delivery - Accurately received delivered supplies, stocked and stored inventory to the appropriate designated areas

Jane And Finch

- Handled cash, debit and credit transactions and ensured the till was accurate at the end of every shift- Assisted the store manager with hiring new crew members and trained newly hired staff - Resolved all customer complaints in a friendly and professional manner- Receipt of Employee of the Month Awards in 2011, 2013, 2014 and 2015.