Aline Mello, Pmp Email & Phone Number

São Paulo, Brazil

London, England, United Kingdom

Massive Rocket (Global Braze Agency) helps companies use data to understand their customers and automate communications across channels to generate predictable growth.Technologies: Braze, mParticle, Segment, Tealium, Snowflake, Tableau, Looker, Amplitude & Mixpanel.

Greater Vancouver, British Columbia, Canada

Responsible for structuring specific project needs and requirements with clients, developing and maintaining a comprehensive view of the organization's project portfolio aligned with corporate strategy and business priorities, including scope, schedule, and resources;Responsible for management, development, maintenance, and launch of over 50 mobile applications for magazines and newspapers, introducing new products worldwide in countries such as Brazil, the United States, UK, Portugal, Greece, Israel, India, and Australia;Leadership of a team of 8 direct project managers and 50 indirect technology collaborators, conducting training related to the development of new technologies;Execution of the entire cycle of complex projects, ensuring compliance with deadlines and quality requirements as defined in the project scope;Facilitation of consultative alignment meetings to define strategies with stakeholders, web developers, iOS and Android developers, and QA, through assessment of demands for subsequent customization, definition, creation, and development of projects;Identification of new methodologies and course corrections as needed in terms of innovation process, to mitigate impacts and optimize processes;Identification of project corrections and alterations, with bug fixes tracking via Azure DevOps;Management of internal Apple and Google developer consoles and client consoles, maintaining developer accounts, managing security certificates, API keys, access permissions, and others;Structuring, assessment, and control of projects through scaled and customer-oriented frameworks and methods, monitoring project progress, identifying and mitigating risks and deviations to ensure necessary delivery;Facilitating communication and collaboration between multiple organizations and teams within the company, promoting integration and alignment, ensuring that established processes and dynamics are followed by all involved teams.

Greater Vancouver, British Columbia, Canada

Responsible for planning, coordinating, and leading the execution of projects within established timelines and budgets, working in partnership with development and design leaders to prioritize system functionality fixes, leading a team of 5 direct leaders and 10 indirect technology collaborators;Defining project objectives, scope, goals, and deliverables, ensuring alignment with stakeholder needs and expectations, monitoring progress, and providing guidance and support as needed, maintaining oversight throughout all project phases;Developing and maintaining detailed project plans, including schedules, necessary resources, team allocation, and activities;Configuring Firebase consoles and making edits or fixes to products via XML adjustments to ensure proper functioning of mobile applications and web services utilizing platform-provided resources;Identifying and managing project risks, issues, and changes, implementing contingency plans and adjusting as necessary;Providing regular project progress reports to senior management and other stakeholders, highlighting achievements, challenges, and next steps, as well as developing key outcome indicators (KOIs) with action plans and suggestions to be followed;Managing the pipeline of launched projects focusing on product maintenance and customer satisfaction, identifying opportunities to enhance project management processes, methodologies, and practices;

Greater Vancouver, British Columbia, Canada

Responsible for bridging technology projects and Business Units of the company to monitor deliveries and indicators, providing periodic reports, and developing solutions for continuous improvement of business processes;Analysis of business needs and requirements, collaborating with stakeholders to understand organizational objectives and challenges;Translation of business requirements into clear and concise system specifications, identifying and documenting current and proposed processes and workflows, through research and implementation of new systems for internal process improvements;Collaboration with technical teams to define effective system solutions that meet business needs, considering technological constraints and security requirements;Conducting technical and economic feasibility analysis to assess the implementation of new systems or enhancements to existing systems;Development and documentation of business requirements including prototypes, system workflows, and expected behaviors;Facilitation of communication between business and development teams, ensuring alignment of objectives and expectations with stakeholders to gather requirements, review prototypes, and conduct feedback sessions;Conducting User Acceptance Testing (UAT) and creating personas to define user behavior;Presentation of business proposals for new functionalities including design, scope, and development timeline to key stakeholders;Development and management of technical and business documentation, including user manuals, process diagrams, functional and non-functional requirements, among others;Identification of opportunities for improvement in business processes and existing systems, proposing innovative solutions to increase operational efficiency and effectiveness;Provision of support and training to end-users to ensure successful adoption of new systems and functionalities;

Vancouver, British Columbia, Canada

Responsible for coordinating the annual software license renewal project, ensuring compliance with the legal and licensing requirements of each software used, and acting as the interface between the company and major market clients such as Teck, ArcelorMittal, etc.;Managing the software license lifecycle, from acquisition to renewal or termination, ensuring efficient utilization of licensed resources;Collaborating with Purchasing, Sales, Legal, Project Management, and R&D departments to ensure that the acquired software licenses meet the organization's needs and comply with established contracts and agreements;Assessing software licensing needs, identifying opportunities to optimize and rationalize licensed resources, and identifying risks to mitigate with support from project-related teams;Providing support to channel teams in achieving renewal goals for each territory, facilitating relationships between clients and account executives;Providing support and guidance to end-users on software licensing issues, clarifying doubts, and ensuring proper use of licensed resources;Developing accurate and up-to-date records of all software licenses, including expiration dates, terms of use, and associated costs, ensuring that customer data supports internal control integrity;Collaborating with software vendors and external partners to ensure compliance with licensing terms and resolving contract and agreement-related issues;

Greater Vancouver, British Columbia, Canada

Coordination of daily business operations, ensuring efficiency, quality, and compliance with established standards, leading a team of 4 direct leaders and 10 indirect collaborators;Management of 87 business accounts involving Canadian and United States markets, overseeing all sales forwarding processes, new product promotion, and resolution of product return requests, ensuring effectiveness and quality in customer delivery operations;Implementation of operational strategies to optimize processes, reduce costs, and increase operational effectiveness;Monitoring of operations performance, analyzing metrics and key performance indicators (KPIs), identifying areas for improvement, and implementing corrective actions to identify new business fronts;Management of continuous improvement projects, identifying opportunities for automation, innovation, and process optimization;

Vancouver, British Columbia, Canada

Promoted the college to agencies and students in Brazil via social media, international fairs and agency visits;Followed-up with payments, monitored the performance of agencies and managed agent contracts, resulting in an increase in revenue;Analyzed demographics to delimit target markets for new services and student packages;Coordinated student housing, transport and conducted first-day orientation. Served as a student’s primary contact point with any school issue;Kept up-to-date with marketing trends and requirements to ensure that the school marketing strategies complied with the latest practices and standards;

Data Analytics, Big Data, And Predictive Analytics Certificate

Courses taken include: Data Analysis using R

Digital Design Certificate, Ui/Ux Design

Courses taken include: User Experience & UCD Innovation, HTML & CSS, Jquery & JavaScript, Interface design, Information Architecture.

Continuing Education, Project Management In Marketing

Courses taken include: Microsoft Visio, Microsoft Project, Budget Management

Bachelor Of Social Communications & Advertising

Courses taken include: Advertising Campaigns Planning, Branding Management , Communication Research and Statistics, Political Economy.