Aline Sanchez Email & Phone Number

Cypress, California, United States

Cypress, California, United States

• Provide daily support to the Customer Experience department and Warranty Region regarding product questions and trouble shooting• Manage entry volume by reports and assigning resources• Coach staff on higher profile issues • Resolve and manage high profile replacements effectively with urgency• Efficiently coordinates and manages large field repairs• Coordinate new hire training for the Warranty Region• Attend Warranty related meetings and projects with Quality, Engineering and Lead staff• Highly looked to as the go-to for daily technical questions• Representative in process improvement projects

Cypress, Ca

• Recognized for helping employees as an approachable go-to person for technical information that would normally first be answered by Engineering. • Past 8 years assisted with hiring the right talent to build our dept. from 5 to 20 CSR’s.• Excels at conducting 5 hour Product Training classes for new hires company wide.• Created technical spec sheets for all 30 product series to use during training sessions.• Honored when company management insisted these product spec sheets be made available to our Sales team and customers through company website.• Selected twice to attend the industry trade show, Neocon in Chicago.• Morale booster by being positive and creating fun activities.• Regularly looked to by upper management to handle high pressure situations.• Handled multiple projects cradle to grave independently and cross functionally with Marketing, Engineering, IT, Order Entry and Procurement.• Instrumental in initiating a new company wide training program to enhance our culture through world class service, The DiJulius Group/John DiJulius – Secret Service.

Cypress, Ca

• Executed policies as they related to requests for product customs, specially handled orders, expedites, discounting, and warranty service needs.• Coached region team on difficult situations and high profile issues• Interacted with necessary departments such as Engineering, Accounting, Production, Logistics, and Marketing to facilitate resolutions. • Assist in the entry of orders for warranty issues, purchase orders, literature requests and other administrative duties to provide seamless performance to the customer. • Quality checked the entry or purchase orders and clarified open issues such as incorrect pricing and missing order information.• Naturally progressed into providing training and guidance for new employees in product knowledge and procedures. • Assisted management in reporting department task volumes, response times for resolutions and distributing information to other employees for resolution or follow up.

Brea, Ca

• Executed policies as they related to requests for product customs, specially handled orders, expedites, discounting, and warranty service needs.• Willingly took on larger territory as the company grew.• Interacted with necessary departments such as Engineering, Accounting, Production, Logistics, and Marketing to facilitate resolutions. • Assist in the entry of orders for warranty issues, purchase orders, literature requests and other administrative duties to provide seamless performance to the customer. • Quality checked the entry or purchase orders and clarified open issues such as incorrect pricing and missing order information.• Naturally progressed into providing training and guidance for new employees in product knowledge and procedures. • Assisted management in reporting department task volumes, response times for resolutions and distributing information to other employees for resolution or follow up.

Lamirada, Ca

Lamirada, Ca

Lakewood, Ca

Lakewood, Ca