Alin Nanu Email and Phone Number

Big Data/CEM consultant in Business and Network Consultancy department

Consultancy for Customer Experience Management on Data Quality Optimization• Main person who drives Data Broadband Customer Experience Management with ability to correlate Traffic trending, Service Accessibility, Retain ability, Integrity, Responsiveness relationship with Demographics such as Segment, Device, Area, Cells to provide the correct drill down based on Customer Experience for the specific service/domain• Providing expert level Customer Experience Recommendations towards Axiata Group’s Operators - troubleshooting to improve individual customer experience by drilling into signaling logs - understanding customers experience and know the associated impact on Subscribers, Revenue (ARPU) and Customer Perception - provide workaround and permanent fix to resolve Data Broadband service degradation• Perform complex technical troubleshooting and implement workaround solution for any Data Broadband Related service issues including critical fault escalations, service optimization and verifying service stability• Drive proactive monitoring and detection of service degradation while provide long term permanent fix to resolve the issues• Build Business case if needed to convince Operators’ 3rd parties on Customer Experience Recommendations• Skill and knowledge transfer to Operations team, conduct basic and advance on the job training• Regularly revise Data Broadband CE Alerts and co-ordinate with related team to ensure the monitoring is properly setup for early detection

• Business case analysis of Service Quality Optimization solution and IPExplorer• Adopting our service portfolio to various customer requirements regarding Network Optimization and Assurance services in different areas - Backbone (IP Backbone assessment, analyze, optimization and assurance) - IP Synergy (IP Backbone merger, dual vendor Backbone) - Multi-vendor analysis - IPv4 to IPv6 Migration• Involvement in costing activities for all IP related projects in APAC customers• Creating the specific Service Description for individual customer requirements• Involvement in costing and effort calculation for IP portion of Manage Services Bids• Interfacing with internal customers for effort estimates and service management for remote project delivery• Presenting our tailored solution or NPO IP Portfolio in face-to-face customer presentations and workshops Projects• Manage Services Bid for one operator in Philippines• IP Backbone assessment for Indonesian operator• Indonesian operator IPv6 readiness assessment service• Costing the IPv6 Migration Strategy for a large APAC operator

• Technical involvement in Mobile Broadband Quality of Experience assessment projects for APAC customers - Specifying the scope of work for the projects after analyzing the specific customer needs - Setting up the traffic capturing tools and performing the correlation of the traffic capture between different interfaces using IPExplorer (Gn) and Theta BroadMax (IuPS) - Generating the raw reports by analyzing the captured traffic - Creating the findings and recommendations report - Customer workshops presenting the project findings• Support the pre-sales activity of various Network Optimization and Assurance services - In transport area (access and aggregation) - Backbone (IP Backbone assessment, analyze, optimization and assurance) - Multi-vendor analysis• Design new solutions for our customers in order to tackle different pain-points in their network performance Support the cooperation with Service Optimization and Assurance team to provide an E2E approach of the Mobile Broadband cases• Participating in marketing events to promote NPO Network Optimization and Assurance servicesProjects• Mobile Broadband Quality of Experience assessment for Globe Philippines (first MBB Golden Cluster project in APAC)• Vietnam CSP IP Backbone assessment, optimization and assurance• Indonesia operator IP Backbone and IP Transport assurance• NSN – Juniper Joint-Venture marketing tour in APAC (Thailand, Indonesia, New Zealand participation)• IP Roadshow to present our IP services for customers in Vietnam and Indonesia

• Leading a team of VAS engineers for supporting the hosting platforms (both old architecture for existing customers and new architecture based on blades for new customers)• Coordinating the team in supporting the VAS elements: Nokia MMS Centre, Nokia Profile Server, Nokia SMS Centre, Nokia Traffic Management Server, Nokia WAP Gateway and Nokia Browsing Gateway.• Coordinating the team in everyday tasks of operations: implementing Change Requests, troubleshooting any problems that can appear in the system and acting as a Level 2 support tier between the monitoring team and Global Care Centre or Product Line technical support (depending of severity of the problems)

• Managing a team of external engineers for supporting Request Adapter component of Nokia Profile Manager product installed in our customer• Setting up and explaining to the team the technical support procedures used in NSN• Make sure the technical support processes are followed and the team members understand those processes• Arranging training sessions for team members to get them familiar with NSN tools used for technical support• Supporting Care stream on VAS elements (NWG, MMSC, OSC, eRefill, Flexi, NTSM) for MEA operator• Working together with local contractor in troubleshooting and fixing VAS faults• Interfacing between Finland Product Line’s, sub-contractor and customer operations during emergency situations• Daily technical support work for MEA operator Projects • June 2008 – Nokia WAP Gateway migration project in one operator in Oman (from old Siemens Mobile Proxy Server to Nokia WAP Gateway ED3)

Senior Engineer in NET CN VAS TS System Support Team 2, Finland• troubleshooting Tier 3 browsing cases worldwide (NWG and NBG) • implementing various NBG installations in technical support laboratory environment • preparing the NBG platforms for different demonstrations for our customers • teaching local employees Nokia Support and Product LineProjects:• November 2007 - planning, managing and implementing Nokia Browsing Solution in Brazil

Senior Engineer in NSCP Technical Support team in Beijing China • troubleshooting APAC Tier 3 Nokia WAP Gateway cases (including mainland China, Taiwan and Hong Kong) • planning and implementing the Service Gateways laboratory (network planning, hardware and software installation, customization and troubleshooting) • teaching local employees about Nokia WAP Gateway, technical support processes, relationship between Nokia Support and Product Line

Senior Engineer in Nokia Service Core Platform Technical Support/BDS Team, Nokia Finland• dealing with worldwide Tier 3 Nokia WAP Gateway• supporting Nokia WAP Gateway Product Line in testing the new releases of NWG • debugging customer Nokia WAP Gateway problems using laboratory environment • on-call duties for Nokia WAP Gateway (so called "emergency phone")Projects:• August 2005 - Nokia Browsing Gateway pilot installation in one Italian customer• March 2005 - Nokia WAP Gateway cluster installation in Saudi Arabia • June 2004 - On-Site support for Nokia WAP Gateway installation in one operator based in Beijing, China

• Testing installations of messaging products (Nokia WAP Gateway, MMS Centre, Nokia Profile Server) in Product Line's laboratory environment • Implementing Nokia Messaging Products and Solution at customers around the world Projects: • October 2003 - Installing and configuring MMS Centre and Nokia Profile Server in Lithuanian operator• November 2003 - Installing messaging solution for a customer in Argentina • December 2003 - February 2004 - Onsite support for Nokia WAP Gateway for an operator in Romania • February 2004 - Installing Nokia Profile Server for an operator in Slovakia

Systems Engineer in Delivery & Browsing Product Line, Engineering support, Nokia Finland• installing, configuring and testing MMS Centre for our developers • troubleshooting different MMS Centre installations • UNIX knowledge (HP and SUN) and Linux knowledge • configuring Sun One Web Server (formerly iPlanet) with security certificates • HTML/PHP coding (maintenance of the department web site)• ClearCase and ClearDDTS administrator

System Engineer in Nokia Ventures Organization Finland (Windows, UNIX) • support, administration and maintenance for WIA (Wireless Internet Adapter) team • installing, configuring and testing Nokia Active Server • UNIX and Windows NT networking • ClearCase administrator