Ali Noorani Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Provided exceptional customer support increasing retention and reducing churn rate.
• Responsible for prospecting and identifying potential customers for Bell telecom and residential services through strategic lead generation.
• Conducted in-depth customer interviews with 2,000+ customers to assess needs and tailor product recommendations, boosting conversion rates.
• Negotiated service plans and pricing with customers, emphasizing and effectively overcoming objections to close sales contracts and ensure a seamless sales process.
• Managed the full sales cycle from initial contact to contract finalization, consistently meeting sales quotas and contributing to team targets.
• Provided post-sale support and follow-ups to ensure high customer retention.

• Spearheaded research and UX design for the launch of CED as part of my Master’s research project.
• Managed the project timeline, ensuring on-time delivery of all design and development milestones.
• Applied learning theories to design experiences that maximize vocabulary retention, enhancing educational impact.
• Developed an accessible and visually cohesive color palette and brand identity.
• Designed inclusive and user-friendly entry pages and homepage, improving user engagement and accessibility.

Toronto, Ontario, Canada

• Redesigned program search function, student dashboards, and CRM systems, enhancing the user experience for international students and administrative teams.
• Improved critical user journeys, significantly raising user success by 35%.
• Revamped complex user flows, simplifying and consolidating processes to ensure accessibility and usability.
• Developed a cohesive design system from scratch using atomic design principles.
• Collaborated cross-functionally with developers, project managers, and marketing teams to translate business requirements into user-centric design solutions.

Tokyo, Japan

• Utilized design thinking, user research to identify and take action on UI/UX design requirements
• Worked with various teams including developers, product managers, project managers, QA and company product design team to deliver successful outcomes
• Created mid-fidelity and hi-fi Figma prototypes that facilitated product discussions among various teams
• Informed design process by conducting UX research on Information Architecture
• Closely collaborated with Product managers and owners to define and refine the target user requirements.
• Created a UX documentation repository to keep track of research and design journeys

United States

• Designed a personal finance self-management portal, emphasizing intuitive user interfaces and seamless interactions to enhance user experience.
• Conducted research on industry trends and best practices to ensure design solutions met business goals and performance metrics.
• Developed and implemented visual deliverables, including logo and animation, supporting marketing.

Tokyo, Japan

Tehran, Tehran Province, Iran

Master Of Digital Media, Digital Entrepreneurship

Ux & Ui Design Project-Based Training Program, Ux Design

Subjects and skills covered include the following key topics: Fundamentals of UX • UX research methods • Personas and process flows •.

Bachelor'S Degree, English Language And Literature

Activities and Societies: Member of university theater group Member of English literary club