Ali Nawaz Mughal Email & Phone Number

Brussels Region, Belgium

Lead global IT operations teamConduct team operations using a project-based approachManage IT operational processes and enhance user experienceEstablish and maintain strong relationships with IT and business units to deliver top-tier IT servicesAddress Level 3 ServiceNow IT operations ticketsParticipate in IT budget planningMentor team members and set quarterly goals and KPIsCollaborate with key stakeholders to define project requirements and allocate necessary resourcesManage Sitecore's domain registration and maintenance programEnsure end-user support and digital workplace service experience globally within the organizationManage IT vendors and suppliersCollaborate with Workplace Experience team to set up IT service on new sitesMicrosoft 365 management and administrationMicrosoft Intune managementMicrosoft Azure administration

Kuala Lumpur, Malaysia

-Manage IT operations and policies in the APJ region-Organize and manage all phases of the system projects to ensure on-time completion.-Monitor and manage the computer equipment life cycle and refresh the equipment to ensure the best return on investment-Manage the purchase of IT equipment as required, ensuring appropriate usability for the users. Manage purchasing and renewal of end-user software under the budget-Manage the levels of service provided according to the agreed-on SLAs-Build and maintain relationships with all IT and business units to ensure that the best IT services are delivered.-Office 365 management and administration-Ensure critical IT infrastructure and applications availability-Ensure end-user support globally in the organization-Maintain Azure VMs subscriptions-Administer the System Center Configuration Manager (SCCM)-Maintain PaloAlto network firewalls-Manage Meraki network switches and access points

-Manage a network of more than 600 nodes-Manage on-prem, cloud, remote/collocated server nodes-Manage and monitor the IT equipment life cycle and refresh the equipment when required-Manage all IT procurement tasks under the budget-IT vendors management, dealing with vendors for IT services-Deployed IT Asset management and tracking portal-Process documentation to provide end-user support-Manage ManageEngine Inventory Management Software-Deployed McAfee DLP-Part of ISMS Team who attained ISO-27001 companywide certification-Disaster Recovery and backup solution deployed and maintained-Designed Business Continuity Plan regarding IT Infrastructure-Maintaining Cloud servers-Manage and maintain LAN/WAN networks-Virtualization with Hyper-V

-Provide Technical Support in NOC, Data Center and to the users-Maintain and manage in house and remote servers-Installation and configuration of Domain Controller-Deployed ISA Server 2006 to control inbound and outbound internet traffic-Installation and administration for Servers, Switches, Firewalls, Workstations-Backup and recovery solution deployed and maintained-Experience in managing and handling LAN/WAN networks-DNS and DHCP deployment & configuration-Design and implemented new network segments