Alex Liourtas Email & Phone Number

Greece

Deploy or adjust infrastructure with Terraform and Ansible and create reusable and scalable infrastructure code, as well as custom modules.Provide Continuous Integration and Delivery for build, test and deployment processes. Monitor tools like Jenkins, Rundeck and CodeDeploy among a few. Create or provide adjustments in Jenkinsfile or test and deploy bash script to compliment the CI/CD process.Administrate a wide range of cloud resources in AWS for various environments including EC2, S3, RDS, VPC, ELB, ECS, EKS, Lambda, and CloudFront among others. Monitor infrastructure with logging tools like CloudWatch, CloudTrail, and ELK stack.Manage orchestration and containerization infrastructure with Docker and Kubernetes including creating and managing Docker images, setting up container registries, and deploying and scaling containers using Kubernetes. Follow security and compliance best practices with AWS services like IAM, KMS, and SSM and adjust these services based on security audits and compliance frameworks like SOC 2.Collaborate in a daily basis with cross-functional teams with a mix of methodologies like Scrum and Kanban and communicate technical concepts to both technical and non-technical stakeholders.

Thessaloniki

Mentored a six-member customer facing team.Enhanced onboarding process, reducing the adaptation time of newcomer partners.Drive customer communication during outages and product demonstrations and technical presentations.

Thessaloniki

Onboard new partners and customers for a smoother cloud adoption.Reduced the number of support requests on half by establishing a customer and partner onboarding and education process.Provided thorough support, technical advise and problem solution for partners.

Thessaloniki

Handled requests within the SLAs, achieving reduction in both response time and average resolution time.Develop and maintain training material for partners and colleagues and provide information about topics in a clear and concise manner.Integrated and deployed internal PBX system with company’s infrastructure and provided continuous configuration.

Provided technical support on customers and system administration related support on company’s infrastructure like workstations, PBX, structured networking, printers, virtual servers and backbone systems.Performed daily system monitoring by verifying the integrity and availability of all hardware, server resources and key processes.Reviewed system and application logs, and verifying the completion of scheduled jobs. Reduced the workload of individuals, by creating a ticket assignment method on their daily routine. Provided helpdesks assist on on-site and remote users from Greece and Bulgaria and trained the Bulgaria Branch.Managed Datacenter hardware installation and maintenance.