Ali Raza Email & Phone Number

Gatineau, Qc, Ca

Montreal, Quebec, Canada

As a skilled technical professional, I have developed and maintained an extensive working knowledge of Genetec's software solutions. This includes the ability to create small- to medium-sized system designs with their associated BOMs, define product and functional requirements based on customer requirements, and provide ad hoc consulting on Genetec’s products for cross and upsell opportunities.Additionally, I have experience in supporting account in responding to RFx, issuing quotes to assigned territory in North America, and forecasting, managing, and reporting on ongoing sales and pipeline activity. I have also monitored trends and applied those learnings to improve future programs, while working closely with suppliers and various departments for special pricing opportunities.Furthermore, I am skilled in conducting product demonstrations and presentations, cold calling identified clients, and assisting in the development of tailored sales tools and related presentations as needed that help account sales teams successfully position, sell, deploy and use Genetec solutions. I have also researched technical information on product requests, updated customer records, and forecasting in the CRM for tracking.

Montreal, Quebec, Canada

- Second level technical support on Genetec’s Video surveillance Solution (Security Center).- Support on Genetec’s SaaS and ACaaS deployed on Azure cloud - Provided effective communication via phone, email and chats for all type of incidents and requests, ensuring that customers are kept informed of progress at all times- Successfully resolved Challenging issues related to Genetec’s signature software application Security center, networking, Windows OS and Microsoft SQL server.- Documented all customer issues in the Genetec CRM.- Collaborate with Engineers and developers for analyzing logs and traces to resolve complex issues.- Follow proper escalation procedures to ensure customer issues are resolved in timely manner.- Provide ongoing support and communication to peers, promoting an empowered, multi-disciplinary team environment.

Ottawa, Canada Area

As a NOC Specialist, I had extensive experience in maintaining and troubleshooting production environments. A proven track record of coordinating and executing on-call escalations for 24x7x365 infrastructure and hosted environments, ensuring seamless operations at all times. In addition, I performed daily network and system infrastructure checks and balances to maintain production environments. As a skilled technical professional, I specialized in maintaining group policy infrastructure based on policies and guidelines. I gained experience in initiating incident management and response with structured escalation levels for production environment issues. I was proficient in monitoring various applications and monitoring consoles to maintain availability and performance, ensuring seamless operations at all times. Additionally, I was skilled in administering and maintaining standard operations procedure documentation, ensuring clear and concise guidelines for all procedures.

Islamabad, Islāmābād, Pakistan

I have installed and configured network printing and file sharing services, resolved technical problems in local networks, and improved network connectivity and remote access. I also administered user profiles, directories, and security policies, documented network problems and resolutions, and worked collaboratively in a dynamic team to meet strict timelines for project success.