Main Duties:• Undertaking activities related to scheduling and handling logistical arrangements for cultural orientation courses in an assigned location or throughout an assigned region for a wide range of resettlement countries, including the Australia, Finland, Italy, UK and others. Help ensure the schedule and other arrangements made for classes are appropriate in relation to the class length, training venue and required interpretation services• Assisting with the scheduling of cultural orientation classes based on data generated from ad hoc reports and information provided by the Project Focal Point, Project Administrator and/or Project Officer regarding resettlement country, class length, location and venue• Entering schedule data input into related database as needed, ensuring a high quality of data integrity. Update schedule databased on changes to participant lists and class dates• Arranging the appropriate interpreters to be present during cultural orientation classes through such means as coordinating with a Project Assistant, Case Management on available interpreters, working with the Project Administrator in a particular location to arrange interpreters or transmitting the request for interpreters to another IOM mission• In close coordination with relevant colleagues and supervisors, including at other IOM missions, assist with circuit ride logistics for Cultural Orientation course delivery, including assisting with reserving training venues, booking accommodation for colleagues, arranging for food to be provided during classes and securing transport and accommodation• Updating related databases with attendance records for classes based on feedback received on class participation from Project Assistants, Cultural Orientation and other colleagues in the field• Providing regular reports on work being accomplished to the Project Focal Point and/or Project Administrator, Cultural Orientation and/or other supervisors and team members.

Job Duties:• Developing training and development strategies with line managers by considering immediate and long-term staff requirements• Analyzing training needs in conjunction with line managers• Planning, directing and delivering training and development programmers including staff inductions, to accomplish the organization’s goals• Developing individual training programmers that meet the skills gap identified through training needs assessment• Promoting an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organization as a whole• Liaising with managers and interviewing employees at all levels to identify and assess training and development needs• Compiling and presenting information• Implementing, advising on and monitoring appraisal schemes• Supervising and monitoring progress made via training programmers or schemes• Ensuring employees receive statutory required training• Designing and assessing training programmers.

Key Responsibilities:a. Training different target of people on subjects such as dermatology, pathology, Bioderma products, physio pathologyb. Conducting communication skills & sales techniques for beauty consultants, medical & pharma representativesc. Training soft skills such as: coaching management, efficient communication, sales negotiation, giving & receiving feed-backd. Updating the training methodology & discourses for each targete. Developing a system for scoring & reporting for evaluating the level of the team’s product knowledge with consequent follow-upf. Working independently or with local, international marketing development companies for tools to increase training effectivenessg. Preparing the annual agenda per country & target in collaboration with marketing and commercial departmenth. Field visits with the field force in order to analyze their knowledge.

• Assessing training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives• Conducting product training for sales employees• Developing, implementing, and monitoring training programs within the organization• Creating new training materials• Attending meetings or seminars to obtain information for use in training programs or to inform management of training program status• Designing, planning, organizing, or directing orientation and training programs for new employees• Developing alternative training methods if expected improvements are not seen• Evaluating modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts• Keep up with developments in area of expertise by reading current journals, books, or magazine articles• Monitoring, evaluating, or recording training activities or program effectiveness.• Obtaining, organizing, or developing training procedure manuals, guides, or course materials, such as handouts or visual materials• Offering specific training programs to help workers maintain or improve job skills• Presenting information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures• Evaluating training materials prepared by instructors, such as outlines, text, or handouts• Devise programs to develop executive potential among employees in lower-level positions• Monitoring training costs and prepare budget reports to justify expenditures.

Key responsibilities in Americana Group (IKFC):1. Conducting technical training of Super Star (Hradess) & SFC (KFC)2. Conducting business skills programs i.e. sales forecast, labor scheduling, ordering system3. Supporting in-store training system by visiting the restaurant in my area of responsibility and communicate results with the Ops leaders4. Responsible for recording the training sessions and restaurants audits results on the RRP5. Responsible for technical and managerial skills training of the newly hired management members to enhance their know-how, skills and performance6. Responsible for conducting the staff orientation7. Responsible for training restaurants and module trainers certification twice a year8. Responsible for providing DC modules to all learners9. Counsel employees and store managers about the organizations training programs and policies and arrange employees participation in internal and external training so that organizations trainingresources are allocated effectively10. Responsible for the effective distribution of Americana Performance Management forms in hisrestaurants11. To ensure that training prerequisites are completed before staff promotion12. Compile handbooks, manuals, guides, modules and other materials to ensure that training programs are delivered with high quality resource13. To be updated and innovative to ensure that the organizations training and development activities remain current and relative14. Food Sanitation training15. Soft Skills training including: sales mania, guest expert program, motivating employees, coaching & mentoring, communicating effectively.Staffing:1. Participating in scheduling applicants2. Conducting TMRI when needed3. Screening applicants before final interview when needed4. To deal with the referral system5. Reporting staff shortage that affects business performance in my area of responsibility.

United Nations, Tehran (Iran)Working as a Volunteer for several UN Agencies in Iran Including: UNIDO, UNESCO & UNOCHA in Tehran.Administrative work, research, writing memos, organizing speeches and filing system, data collection.

Delegation guide for several International Conferences as the list below: Nov. 2008: Delegation guide for the First Asian Mayors Forum (Tehran) Dec. 2008: 3rd. ECO Ministerial Meeting on Finance\Economy (Tehran) May 2008: Delegation guide for the International Conference on Chabahar, Transit and Eastern Corridor Development of Iran Aug. 2007: Delegation guide for the International Conference on InvestmentOpportunities in Iran Tourism Sector Nov. 2007: Delegation guide for the APA conference organized by the IranianParliament. Dec. 2007: Delegation guide for the Conference of the heads of JudicialPower of the Islamic Countries. Nov. 2006: Delegation guide for the AAPP Conference organized by the IranianParliament. July 2006: Delegation guide for the Interpol Conference organized by NAJA.

Responsibilities: merchandising, training the team leaders & field force, data collection, market visit, supervising in-house training & training from partners, training of new recruits, training on new portfolio implementation, refreshing training on Product/Process/Quality, identifying future training requirements and plans budgets, supervising the trainers and `Train the trainers’, maintaining training records (RTVQ)

Planning and preparing necessary materials to deliver lessons to a range of classes, and age groups, providing appropriate regular feedback and grades on oral and written work, assess students’ progress.

Ensuring that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service, maintaining an awareness of all promotions and advertisements.

Transmitting my expertise to new team members, allowing them to master the various workstations found in all of our restaurants. I was also responsible for the assimilation of the training programs & the proper application of standards with a strong focus on customer satisfaction in the restaurant.