Ali Reza Sajedinia Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Led the PMO, aligning strategies with company objectives and international standards, resulting in a 15% increase in project success rates.- Pioneered next-generation service provisioning methodologies, achieving a 20% improvement in service efficiency and setting new global benchmarks.- Enhanced global resource allocation models, improving responsiveness by 30% in dynamic market conditions and reducing project lead times by 25%.- Implemented best practices from regional roles, optimizing global technology project deliveries and reducing project costs by 25%.- Established and nurtured global alliances, adapting services to international markets and boosting client satisfaction by 20%.- Spearheaded initiatives aligning PMO strategies with emerging business opportunities, resulting in a 15% increase in market readiness and agility, and a 10% rise in new business opportunities.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Maintained superior service delivery, achieving 98% SLA compliance and a 95% customer satisfaction rate.- Collaborated with clients to align services with their goals, resulting in a 15% increase in client retention and a 20% expansion of services.- Led service enhancements based on feedback and performance metrics, improving service efficiency by 25%.- Oversaw the entire service delivery cycle, optimizing operations and technology integration, resulting in a 20% reduction in service delivery times.- Accelerated incident resolution times by 30%, proactively reducing potential issues by 20%.- Managed service environment changes, minimizing disruption and improving efficiency by 15%.- Utilized service metrics to drive continuous improvement, providing actionable insights that improved decision-making and client satisfaction by 10%.- Fostered transparency and trust through open communication, resulting in a 20% improvement in client feedback scores.- Led the service delivery team, enhancing skill development and achieving a 15% improvement in operational performance.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Established and standardized PMO protocols, ensuring 100% compliance with organizational and industry standards, leading to a 20% increase in project efficiency.- Optimized budget and resource utilization, increasing project ROI by 25% and aligning consistently with business objectives.- Led team development and mentoring initiatives, improving team performance by 30% and fostering a collaborative and growth-oriented environment.- Spearheaded continuous improvement initiatives, refining methodologies that reduced project delivery times by 20% and enhanced outcomes.- Implemented a rigorous quality management system, resulting in 95% of projects meeting or exceeding benchmarks.- Developed a risk mitigation framework that reduced project risks by 30%, ensuring proactive management of potential pitfalls.- Aligned PMO objectives with organizational goals, driving cohesion and achieving a 15% improvement in regional project performance.

London, United Kingdom

- Successfully delivered a Cisco router refresh project for 56 multinational corporate clients, increasing margin by 25% through efficient resource management and cost control.- Conducted a cellular survey for 1,456 retail client shops and offices in the USA, increasing company margin by 25% by optimizing survey processes and meeting client deadlines.- Transitioned 7,600 users from a TDM telephony system to Cisco IPT in Brazil, completing the project 10% under budget and within the set timeline.- Deployed WAN, LAN, VoIP, and wireless networks for a German client's new North American office, meeting all deadlines despite multiple requirement revisions.- Delivered network life-cycle refreshment projects to 25 sites globally, improving network performance and reliability by 20%.- Transitioned telephony system maintenance to GCI for 51 sites in the ASPAC region, ensuring seamless operations and reducing maintenance costs by 15%.

United Kingdom

- Delivered a WiFi deployment project for 44 bank sites across 28 EMEA and APAC countries, achieving 100% on-time completion and improving network performance by 20%.- Facilitated an Avaya to Cisco technology upgrade for 77 bank sites in EMEA & APAC, reducing communication costs by 15% and increasing system reliability.- Deployed a WiFi project for a major global law firm across 28 European and APAC sites, enhancing connectivity and user satisfaction by 25%.- Completed a large WiFi project for 24 UK retail stores within a two-week deadline, increasing network speed and reliability by 30%.- Replaced DRAM modules in Cisco 6500 chassis for 24 bank sites in EMEA & APAC, improving system performance and stability by 20%.- Delivered Cisco router and switch installations for a multinational bank in EMEA & APAC, completing the project 10% under budget and ahead of schedule.

Singapore

- Drove continuous process improvement by leveraging ITIL foundations, reducing incident response times by 30% and increasing service efficiency.- Collaborated with the sales team to identify client needs and provide technical solutions, resulting in a 20% increase in closed deals through tailored presentations and demonstrations.- Developed and delivered engaging technical presentations and product demonstrations for clients, leading to a 15% increase in customer satisfaction and loyalty.- Streamlined communication between technical and sales teams, improving efficiency and reducing response time to client inquiries by 30% through enhanced coordination and reporting systems.- Conducted comprehensive technical training sessions for the sales team, resulting in a 25% improvement in their product knowledge and sales effectiveness.

Kuala Lumpur, Malaysia

- Managed a team of help desk technicians, providing guidance and support that resulted in a 20% increase in customer satisfaction and service quality.- Developed and implemented help desk policies and procedures, improving efficiency by 25% and reducing response times by 30%.- Monitored and analyzed help desk performance metrics, implementing changes that improved overall performance by 20%.- Collaborated with other departments to ensure seamless communication, leading to a 15% improvement in customer support coordination.- Conducted regular training sessions for help desk staff, increasing their proficiency and reducing issue resolution times by 20%.- Served as an escalation point for complex or high-priority customer issues, ensuring swift and satisfactory resolution, improving overall customer satisfaction by 15%.

Iran

- Developed and maintained strong relationships with Nokia mobile users, achieving a 95% customer satisfaction rate by addressing their needs promptly.- Coordinated and managed the deployment of resources across the EMEA region, reducing technical issue resolution times by 25%.- Implemented process improvements and best practices, optimizing the performance of the service delivery team and improving efficiency by 20%.- Conducted regular performance reviews and provided feedback to the engineering team, leading to a 15% improvement in team performance.- Collaborated with cross-functional teams to identify and address potential bottlenecks, improving service delivery efficiency by 20%.- Assisted in the development and implementation of SLAs, achieving 98% compliance and enhancing overall service quality.

London, United Kingdom

United Kingdom

Iran