Alise Cartledge, Mba Email & Phone Number

Focus on creating transparency and trust between Revenue Cycle Management (RCM) team and the patient, working to enhance the patient financial journey from start to finish. Provide director-level oversight to contact center leadership and team, patient access team and RCM Lean Six Sigma team. Passions revolve around improving the patient experience through partnership with operations and collaboration across the RCM team.

Newnan, Georgia, United States

Oversee patient support services, including onsite hotel accommodations, patient advocacy, established patient scheduling, pastoral care and lobby ambassadors.

Newnan, Georgia, United States

Oversee oncology disease-specific team of 48 frontline schedulers, 2 team leads, 1 supervisor.Prioritized and operationalized improvements: o 0-76% of all patients receive real-time, in-person scheduling o 3% improvement on each scheduling-related Press Ganey question, exceeding goals in patient experience o 10% improvement on all frontline scheduling productivity with total number of appointments and unique patients scheduled daily.

Newnan, Ga

Oversight and management of clinic and scheduling leadership; liaison to the executive team on a daily basis; strong engagement with frontline staff in order to improve overarching processes and strategic vision. Developed departmental KPIs, utilize DYAD model of partnership with physicians + administration.

Newnan, Ga

Day-to-day management and oversight of 130+ physicians, advanced practitioners, frontline RNs, MAs, PCTs, administrative assistants in an Outpatient Clinic setting; daily staffing, management of daily operations, process improvement, KPI focus, patient experience and satisfaction. Hospital-wide Patient Satisfaction Committee Chair. Obtained Green Belt.

Newnan, Ga

Manage team of financial representatives supporting the new patient experience and registration; engaged in patient response teams to support patient satisfaction and experience; service recovery and customer service focus.

Newnan, Georgia

As the Marketing & Sales Coordinator, I promoted media campaigns, promotions and events within our community, represented NuLink at various networking events, spearheaded local involvement and worked internally with employees to relay various campaigns and services.

Lagrange, Georgia

As Dir. of Marketing & Branding, I worked with our six southeastern divisions to ensure they were well-represented and established within their communities and on a regional level. Duties include outfitting each division with adequate promotional material, ordering all new-employee materials, organizing and maintaining media campaigns, weekly updates of the website, A/P duties, and more.

Newnan, Georgia

Dunaway Gardens is a privately-owned, 24-acre gardens that has recently been restored to its original 1920s condition. Over 60 events and weddings are held here year-round. As Dir. of Marketing & Sales, I gave private and group tours to guests and potential clients, met with clients concerning contracts, budgets, entertainment ideas, and venue set up. I also began a media blitz for Dunaway Gardens which included being highlighted in local magazines, online marketing and community outreach.

Newnan, Georgia

The City of Newnan- Main Street Coordinator, May 2006 - July 2008Created and executed marketing and advertising strategies promoting tourism and hospitality from the cityMarketed over 40 annual events to the public through local media Focused on revitalization and restoration of local projectsCompleted monthly reports on marketing and sales of membership Recruited sponsorships and funds for each event Acted as liaison between business owners and Main Street NewnanRecruited and coordinated volunteers for each eventAttended DDA meetings monthly

Master Of Business Administration - Mba

Communitcations And Information Sciences, Telecommunication And Films

Activities and Societies: Alpha Delta Pi, Omicron Delta Kappa Honor Society (President), Alabama Panhellenic Association (Vice President.