Shahbaz Ali Email and Phone Number

CX Consultancy Practice Lead (CXaaS)

1. Building and managing existing partners such as Vonage, Twilio & Infobip by acting as focal point for all the solutions and implement full-funnel Go-To-Market strategies by researching competitors and data gathering through existing customers to achieve CPaaS/A2P targets2. Aiming to enhance revenue streams through contracts renewal for custom solutions with strategic customers worth USD 50 Mil annually by developing infographics for the products along with relevant demos to achieve assigned goals/KPIs3. Sharing win-win commercial and technical strategies/proposals for customers ensuring 13% margins on incurred cost by having a consultative approach for the clients and partners in hand4. Maintaining up to date reporting/feedback dashboards to be presented to C-level management for continuous service improvements of cloud communication services, smart messaging platform, email APIs and digital communication/marketing platforms to win customer’s trust5. Systematizing XFN internal and external stakeholders collaboration for on-boarding/support/services related mattersSector OmniChannel Solutions– Strategy/Business Development/Customer Success Management

1. Managing and development of relationship with key carrier and telco accounts and acting as single point of contact for all commercial interactions2. Enhancing of revenue streams through contracts renewal/up selling of solutions 3. Designing whole sale bundles for (domestic) voice traffic termination on PTCL network from MNO’s and carrier grade clients4. Developing pricing mechanism & formulating complete region’s strategy to achieve department’s targets and assigned KPIs – 17% growth YoY with 100% KPI fulfilment5. Coordinating with product & service delivery teams to ensure industry standard SLA for customer satisfaction and retention6. Establishment of interconnects with LDI, LLO and TIP/CVAS clients7. Services account manager for all support related matters to bridge gap between customers and back-end teams 8. Coordinator for analytical dashboard management to develop performance reports for C-level stakeholders monthly/quarterly/annually or on need basis 9. PTCL’s official trainer for soft/tech skills - 10 selected out of 250 participants Sector Carrier & Wholesale Services – Presales/Project & VIP Account Management / BD

1. Explored new business opportunities and closed multiple MRC based Govt & Enterprise clients 2. Maintained less than 1% churn in a quarter along with at least 80% of monthly recovery and other KPIs achievement. 3. Prepared dashboard of key statistics/reports/analytics and presented to stakeholders weekly/monthly or upon request4. Sold and designed solutions for products like MBB, Data, M2M, IoT Services, Direct Internet Access, DPLC, IPLC, GSM/Digital Services, add on services and negotiated with clients for new contracts as well as retained expired contracts5. Submitted bids by participating in Governement tenders/RFPs6. Shared customer’s feedback and market insights to backend teams for product development/pricing7. Strategized, planned and forecasted business development activities in Govt & Corporate sector to increase revenue streamsSector Govt. & Corporate Sales – Project & Account Management/ Direct Sales/ Business Development

Pre Sales Cloud Based Services - IaaS/SaaS/PaaS1. Cloud based storage2. OpenStack based servers3. Virtual Private Servers4. User Defined Networks5. Virtualized Data centerSector Corporate Solutions - Pre sales for Cloud based services 1. Managed corporate solutions section and achieved customer’s satisfaction by continued support, product development; provided B2B clients with new solutions for all the products and ensured substantial revenue increase through existing and new clients2. Provided technical solutions and feasibility by pre/post sales techniques for cloud based services and concluded/renewed contracts with multiple corporate clients3. Shared proof of concept of products (L2 & L3 VPNS, DF and Lit fiber, SIP based voice service, cloud services, virtual and hosting services) to corporate clients which helped a lot in closing multiple corporate clients; saved time and company resources4. Increased revenue streams and looked after interconnects and major corporate clients like Multinet, Supernet, Nexlinx, Comsats, PTCL, NTC, JS Bank, Silk Bank5. Achieved 100%+ on average monthly, quarterly and annual objectives/goals/targets 6. Trained current and newly hired professionals (technical/soft/personal development) Sector Corporate Solutions - Pre-Sales/Project Management / Technical Sales/ Business Development

1. Provided E2E solutions to major SLA clients for DF, DPLC, P2P, MPLS based links2. Handled corporate projects from initiation to implementation to delivery3. Added new revenue streams by providing internet/dplc services to multiple customers nationwide and areas where our services were not present by engaging partners 4. Engaged and supported interconnect partners for solutions and partnered projects 5. Proposed Wireless/Radio links for non-coverage areas and retained customers Sector Corporate Solutions - Pre-Sales/Project Management / Technical Sales/ Business Development

1. Providing solutions/sales to Corporate/SLA clients/Priority customers2. Point to Point Connectivity sales3. Dark Fiber Connectivity sales 4. Corporate Internet Links sales5. Domestic Private Leased Circuits sales 6. International Private Leased Circuits sales 7. Multi-Protocol Label Switching connectivity sales 8. Lit Fiber for Managed capacity sales 9. Interconnect sales and support10. Providing solution for Value Added Services from majorly systems related 11. Email hosting solution for major corporate clients and from medium to large scale offices 12. DNS hosting – slave and round robin DNS solutions13. Web Hosting solution supporting .PHP and .ASP platforms and on dedicated servers14. Virtual Private Server solution designing. Implementation of SAAS15. TLD registrations from InterNIC and PKNIC 16. Providing Solutions/Sales for Nayatel’sCreatives Department17. Sales of Website Development for corporates18. Sales of Website Designing for corporates Sector Corporate Solutions - Pre-Sales/Project Management / Technical Sales/ Business Development

1. Management & troubleshooting of Layer2, Layer3 VPN's, PPPoE and IP Routed Connections.2. Managing and monitoring network resources, their utilization and suggesting possible measures to corporate & home users. 3. Providing technical support to the FTTH users on network and physical layers. 4. Configurations of VOD, IPTV and firmware up gradation of multiple routers. 5. Providing technical support for VAS services like IP Pool, port forwarding, content filtering, MRTG graph plotting for SLA & Home customers. 6. Managing customer queries using CRM and coordination with multiple departments based on several SOPs. 7. Providing basic troubleshooting for NGN services like POTS, PRI, Hosted PBX (HOSTEX), SIP POTS and SIP Trunk. 8. Providing basic troubleshooting of application layers issues related to emails (SMTP/POP), web hosting. 9. Configuration and Troubleshooting ofGPON Alcatel-Lucent 7342 POLT.BPON Alcatel 7340 FTTU P-OLT.DSLAMs Cisco, Alcatel, Zhone and Paradyne.CPEs Speed Touch, D-Link, TP-Link, Zyxel, Aztech,Zywall, Linksys.

1. Providing technical support to the DSL users on network level.2. Coordination with SLA & normal customers and handling their queries.3. Managing CRM for customer queries and coordination with multiple departments for issue resolution based on different SOPs. 3. Providing technical assistance to organizations for their NAT/Multi NAT solutions over LAN/WLAN.4. Configuration and Troubleshooting ofGPON Alcatel-Lucent 7342 POLT.BPON Alcatel 7340 FTTU P-OLT.DSLAMs Cisco, Alcatel, Zhone and Paradyne.CPEs Speed Touch, D-Link,Tenda,Aztech, TP-Link, Zyxel, Zywall, Linksys.Training of following courses:1. IP Addresses and Networking.2. FTTx Transmission.3. DSL Transmission.4. Intro to Access.5. Intro to Video.6. Intro to Systems.7. Intro to NGN.8. CPE Configuration.9. Level 1 Troubleshooting.10. Customer Handling.11. Business Communication.