Alisha Leehan Email & Phone Number

Houston, Texas, United States

In charge of the daily morning grievance report – Enter all grievances into the data entry system and assign to grievance coordinatorUpload all incoming faxes into the daily folders and assist with intaking each provider dispute, provider/member appeal and assigning to appropriate coordinators for resolutionMonitor daily scanned mail and intaking each.

Houston, Texas Area

-Escalate and handle claim discrepancies and direct support to the proper departments for resolution and also responsible for additional research of provider contracts to determine if claims were processed appropriately and escalate any discrepancies to our claims supervisor for further adjustment. -Assist the appeals department with intake of incoming.

Houston TX

-Providing client services teams with feedback and coaching via regular one-on-one meetings, lead ongoing new hire training, ongoing client specific training, and lead annual open enrollment training for 5+ clients-Researching and working with client teams on carrier file escalations-Managed preparing life insurance claim paperwork to forward to.

Houston, Texas Area

-Assist customers in a professional manner to resolve delinquency accounts in a high call volume outbound setting with the ability to multi task. -In charge of creating weekly spreadsheets on each collectors (30 collectors) individual performance as well as training new employees how to effectively work our departments' portfolio-Maintained a natural.