Alisha San Marco, Pmp Email & Phone Number

Austin, Texas Area

• Lead multiple audio, video, digital signage, and data projects ranging from $4K to $450K from contract approval to final installation and project closeout.
• Work with stakeholders to ensure well-defined project plans for an efficient and smooth project execution.
• Communicate status and issues to stakeholders and manage the day-to-day project deliverables.
• Assist with process improvement, installation guidelines, and training.
• Create installation scopes of work for… Show more
• Create installation scopes of work for installers and A/V requirement documents for general contractors. Show less

Austin, Texas Area

Austin, Texas Area

Austin, Texas

• Reviewed civil engineering application/plan/report submittals to ensure jurisdictional guidelines and regulations were followed.
• Created statements of qualifications and proposals.
• Assisted environmental department with data entry and report submittals.
• Assisted survey department with closures, pinning plats, deed requests, and other general survey research.
• Managed vendors, kept office stocked & organized, and organized office events.

Austin, TX

• Successfully managed audio, video, digital signage and scent installations for national restaurant, retail and hotel chains such as Chick-Fil-A, Vera Bradley, Double Tree, Mama Fu’s, Jamba Juice, Caribou Coffee and.
• Liaised with clients, sales and engineering to develop scopes of work, equipment lists and installation timelines for projects.
• Coordinated the readiness of digital and video content with software engineers.
• Created project documents and ensured… Show more
• Created project documents and ensured they were accessible for project teams.
• Negotiated contracts with a large network of subcontractors and managed in-house technicians to ensure deadlines were met and projects remained on budget.

• Managed 90 to 130 small to mid-size A/V & drive-thru installations simultaneously.
• Maintained multiple construction schedules for various clients ensuring that all milestones were met and projects completed on time and within budget.
• Provided technicians with equipment, drawings, scope of work, etc.
• Verified client signatures, purchase orders, change orders, etc. were available for review and were accessible for future reference at project close.
• Ensured… Show more
• Ensured clients were invoiced and technicians received payment within contracted timelines. Show less

• Assisted in developing and implementing service delivery processes during company centralization.
• Ensured tech rolls were warranted in order to save all stakeholders time and money.
• Managed service calls using a network of technicians throughout the U.S. and Canada.
• Verified client satisfaction at completion of service calls.
• Alerted the proper departments to trending issues with clients, products, etc. and followed through on resolution.

• Assisted customers by ensuring root issues were addressed and presented resolution options.
• Maintained a professional and friendly attitude and tone with clients in stressful situations.
• Processed returns, payments, invoice requests, order changes, etc.
• Assisted with payment issues such as obtaining authorizations from banks and screening for fraud.