-Manage marketing and sales within the practice, support daily flow of patient interaction and daily operations.-Develop marketing strategies through social media and other methods, and continual maintenance of practice website.-Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services.-Responsible for fiscal planning, budgeting, and management of operations in accordance with established fiscal parameters.-Set and manage your team’s priorities to ensure they maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and upsell.-Provide leadership for both internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations, and other teams which directly impact overall customer success and drive customer growth.-Ensure strong customer relationships and serve in the role of trusted advisor to customers.-Coach and mentor to effectively employ multi-channel communication strategies.-Successfully manage day-to-day priorities to ensure proper focus and activities align with overallcustomer success and corporate priorities.-Create company-wide culture of Customer Success.

-Managed and execute all aspects of company’s senior care business – including marketing, sales, recruiting, screening, training, and placements/scheduling.-Established and maintain business to business relationships to foster and increase referral sources.-Responsible for fiscal planning, budgeting and management of operations in accordance with established fiscal parameters.-Completed monthly reports including: Recruiting and Hiring Efforts, Marketing Efforts, Client Leads, ongoing Client issues, and Financial Reports, for use in 1:1 meeting with owner.-Attended staff and Director meetings and strategy sessions. Collaborate with director team on projects and decisions, report business updates and challenges.-Responsible for compliance with state agency including maintaining proper files, conforming to standards and procedures, and undergo periodic audits.

-Investigated reports of abuse, neglect or exploitation of elderly or disabled adults -Determined temporary or long-term actions to be taken to remove or lessen an immediate threat to the life or health -Developed individualized service plans -Made presentations and participated in community awareness -Promoted and demonstrated appropriate respect for cultural diversity

-Reviewed, monitored and implemented programs identified by the personal support plan -Assessed daily for safety of individuals diagnosed with IDD-Dealt with crisis and implemented necessary interventions-Developed necessary programming alongside an inter-disciplinary team

-Assessed for future risk of harm to children by interviewing, gathering information and assessing home environments-Developed treatment/service plans-Gained knowledge of Texas laws relating to child abuse/neglect-Gained knowledge of normal child development -Ability to tolerate stress in an emotional- filled environment