Responsible for driving customer success, excellence and growth through the world wide teams I lead:- Account Management who retain and expand our customers- Customer Success Management who drive success in our customers, maximising health, satisfaction and retention- Solution Engineering team who define the solutions our customers and prospects purchase.Achievements:- Transformed the Account Management team from a renewals team to a quota carrying expansion team, growing expansion revenue by 50% in 2017. - Established a Customer Life Cycle and Customer Health Score to drive customer excellence- Implemented a new Customer Success Manager team and grew to 23 people worldwide- Raised Gross Retention rates from 85% to 88% on a potential revenue of ~$170m.

Responsible for:- Global Solution Engineering team who define the solutions our customers and prospects purchase.- Customer Success function for Acquia's Personalisation products in 2016Achievements:Grew Solution Engineering team from 18 to 40, diversifying profile to compete effectively.Grew referenceable Personalisation customers by 300%, increased retention rate by 20 points

First employee in Europe and responsible for building and growing the EMEA business.Achievements:- Grew revenue from < $100k to $16m annual run rate- Grew team from 0 to 90 employees in EMEA

Responsible for sales into Telco & Utilities delivering 140% of quota in 2010.

Responsible for:- driving revenue through relationships with Global System Integrators in UK, Germany, Italy, & Spain.- driving the sales of Data Services products within the EID product portfolio to large enterprise and OEM customers with a team of 2 sales reps.

Responsible for accelerating the sale of Sonic and Actional products through the OpenEdge Division in 16 countries in Europe.

Responsible for building key relationships with global systems integrators in the UK. Responsible for all major global SI’s with a particular focus on Accenture, CGEY, EDS, & HP.

Led technical sale of software to Global 2000 accounts.

Appointed by Managing Director resulting in creation & internal selling of product/service concepts, partner selection, & placing contracts.

Led international team people to deliver a Manufacturing Execution System (MES) BMW Hams Hall Engine Plant.