Working closely with Process Owners in Australia and our team in the Philippines to oversee integrity and provide continuous improvement of Desktop procedure content. The accuracy and ease of use of Procedures is a critical aspect of our service offering internally and externally.Key Responsibilities• Governance and Integrity• Coaching the Global Shared Services employees • Dedicated focus on Desktop Procedure content• Communication via liaising with key stakeholders within the Business both in Australia and PhilippinesAchievements• Project work and coordination• Annual Review of all Procedures• Coaching a team of 6 from our Philippines team.

This position was a Secondment development opportunity which enabled me to gain further knowledge and skills around our end to end processes in our Manila Operations team.Key Responsibilities• Governance and Integrity• Continuous improvement analysis to reduce RFI’s• Coaching the Global Shared Services employees • Dedicated focus on Desktop Procedure contentAchievements• Project work and coordination• Assisting/ Coaching a team of 6 from our Manila team• Created and Prepared a monthly Underwriting Newsletter for the whole of the Broker Distribution division.• Gained Full time position within this role

Seek feedback and receive issues from Underwriters related to all operations matters (eBusiness, negotiated UW, credit control, processing) and maintain these into issues log. Key Responsibilities• Engage with regional Underwriting teams across all 5 NSW/ACT branches. • Liaison between Regional Leads and Global team to validate concerns/ issues.• Understand issue management process well and guide UW’s through that process • Escalate issues to Operations Manager for weekly operations meeting where effective resolution is not achieved between Regional Leads• Continuous improvementAchievements• Travel to Manilla to oversee end-end process• Reduced work being completed by Australian UW’s example Quote Registrations to Zero