Director Of Contact Centre Client Services
Current
Sep 2023 - Present
AeroLeads people directory · profile
Alison Craig Email & Phone Number
Director of Contact Centre Client Services at MBA Group Ltd - dots:
at
MBA Group Ltd
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Contact Centre Client Services at MBA Group Ltd - dots:
Location
United Kingdom
Company size
Who is Alison Craig? Overview
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Quick answer
Alison Craig is listed as Director of Contact Centre Client Services at MBA Group Ltd - dots: at MBA Group Ltd, a with 145 employees, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Alison Craig.
Alison Craig previously worked as Director of Contact Centre Client Services at Mba Group Ltd and Head of Contact Centre at Zeus Tech Solutions. Alison Craig holds Master Of Arts - Ma from Kingston University.
Company email context
Email format at MBA Group Ltd
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MBA Group Ltd
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Profile bio
About Alison Craig
With over 20 years of experience in the contact centre industry, I have excelled in driving digital transformation, enhancing customer experience, and implementing strategic initiatives across various sectors. As the Director of Contact Centre Client Services at Dots (MBA Group), I lead the digital transformation of contact centre operations, successfully developing new partnerships and integrating advanced technologies to perfectly align with human interactions.As a back up, I am also a qualified and seasoned Lean Six Sigma Black Belt and Level 7 CIPD.I have worked for, on behalf of, or with, the likes of Johnson and Johnson, Sony, Philips, Capital One, Marks and Spencer, Aon, EDF, NHS, British Gas, Virgin Media…and the list continues.If I’m not too busy with the above, then you’ll find me on a beach with my dog……
Current workplace
Alison Craig's current company
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Mba Group Ltd
11 roles
Alison Craig work experience
A career timeline built from the work history available for this profile.
Head Of Contact Centre
Sep 2020 - Sep 2023
Lean Six Sigma Consultant
Jul 2014 - Sep 2020
Operations Improvement Manager
Apr 2013 - Jul 2014
Continuous Improvement Manager - Uk
Jun 2011 - Apr 2013
Operations Manager
Mar 2010 - Jun 2011
Customer Experience And Learning Manager
Sep 2007 - Mar 2010
Training Manager
Jul 2003 - Sep 2007
Corporate Trainer
Jul 2002 - Jul 2003
Corporate Trainer
Jan 2002 - Jul 2002
Corporate Trainer
Jun 1999 - Sep 2001
Team & coworkers
Colleagues at MBA Group Ltd
Other employees you can reach at mba-group.com. View company contacts for 145 employees →
MM
Marnie Mckenna
Colleague at Mba Group LtdEnfield, England, United Kingdom
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EP
Eugenijus Paliulis
Colleague at Mba Group LtdLondon, England, United Kingdom
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VW
Valerie Wallace
Colleague at Mba Group LtdLondon, England, United Kingdom
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LP
Leanne Palmer
Colleague at Mba Group LtdUnited Kingdom
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JČ
Jana Čadíková
Colleague at Mba Group LtdHradec Králové, Czechia, Czech Republic
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GN
Génesis Navas Torrealba
Colleague at Mba Group LtdLondon, England, United Kingdom
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LM
Lee Mcwhan
Colleague at Mba Group LtdWarrington, England, United Kingdom
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LW
Laura Wilford
Colleague at Mba Group LtdWarrington, England, United Kingdom
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GA
Gergana Asenova
Colleague at Mba Group LtdIlford, England, United Kingdom
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GB
Glen Brown
Colleague at Mba Group LtdChelmsford, England, United Kingdom
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Marnie Mckenna
Colleague at Mba Group LtdEnfield, England, United Kingdom
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EP
Eugenijus Paliulis
Colleague at Mba Group LtdLondon, England, United Kingdom
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VW
Valerie Wallace
Colleague at Mba Group LtdLondon, England, United Kingdom
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LP
Leanne Palmer
Colleague at Mba Group LtdUnited Kingdom
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JČ
Jana Čadíková
Colleague at Mba Group LtdHradec Králové, Czechia, Czech Republic
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GN
Génesis Navas Torrealba
Colleague at Mba Group LtdLondon, England, United Kingdom
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LM
Lee Mcwhan
Colleague at Mba Group LtdWarrington, England, United Kingdom
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LW
Laura Wilford
Colleague at Mba Group LtdWarrington, England, United Kingdom
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GA
Gergana Asenova
Colleague at Mba Group LtdIlford, England, United Kingdom
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GB
Glen Brown
Colleague at Mba Group LtdChelmsford, England, United Kingdom
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2 education records
Alison Craig education
Master Of Arts - Ma
Bachelor Of Arts - Ba
FAQ
Frequently asked questions about Alison Craig
Quick answers generated from the profile data available on this page.
What company does Alison Craig work for?
Alison Craig works for MBA Group Ltd.
What is Alison Craig's role at MBA Group Ltd?
Alison Craig is listed as Director of Contact Centre Client Services at MBA Group Ltd - dots: at MBA Group Ltd.
Where is Alison Craig based?
Alison Craig is based in United Kingdom while working with MBA Group Ltd.
What companies has Alison Craig worked for?
Alison Craig has worked for Mba Group Ltd, Zeus Tech Solutions, Independent Consultant, Think Finance, and Sitel Group.
Who are Alison Craig's colleagues at MBA Group Ltd?
Alison Craig's colleagues at MBA Group Ltd include Marnie Mckenna, Eugenijus Paliulis, Valerie Wallace, Leanne Palmer, and Jana Čadíková.
How can I contact Alison Craig?
You can use AeroLeads to view verified contact signals for Alison Craig at MBA Group Ltd, including work email, phone, and LinkedIn data when available.
What schools did Alison Craig attend?
Alison Craig holds Master Of Arts - Ma from Kingston University.
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