Alison Craig

Alison Craig Email and Phone Number

Director of Contact Centre Client Services at MBA Group Ltd - dots: @ MBA Group Ltd
london, england, united kingdom
Alison Craig's Location
United Kingdom, United Kingdom
About Alison Craig

With over 20 years of experience in the contact centre industry, I have excelled in driving digital transformation, enhancing customer experience, and implementing strategic initiatives across various sectors. As the Director of Contact Centre Client Services at Dots (MBA Group), I lead the digital transformation of contact centre operations, successfully developing new partnerships and integrating advanced technologies to perfectly align with human interactions.As a back up, I am also a qualified and seasoned Lean Six Sigma Black Belt and Level 7 CIPD.I have worked for, on behalf of, or with, the likes of Johnson and Johnson, Sony, Philips, Capital One, Marks and Spencer, Aon, EDF, NHS, British Gas, Virgin Media…and the list continues.If I’m not too busy with the above, then you’ll find me on a beach with my dog……

Alison Craig's Current Company Details
MBA Group Ltd

Mba Group Ltd

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Director of Contact Centre Client Services at MBA Group Ltd - dots:
london, england, united kingdom
Website:
mba-group.com
Employees:
145
Alison Craig Work Experience Details
  • Mba Group Ltd
    Director Of Contact Centre Client Services
    Mba Group Ltd Sep 2023 - Present
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  • Zeus Tech Solutions
    Head Of Contact Centre
    Zeus Tech Solutions Sep 2020 - Sep 2023
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  • Independent Consultant
    Lean Six Sigma Consultant
    Independent Consultant Jul 2014 - Sep 2020
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  • Think Finance
    Operations Improvement Manager
    Think Finance Apr 2013 - Jul 2014
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  • Sitel Group
    Continuous Improvement Manager - Uk
    Sitel Group Jun 2011 - Apr 2013
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  • Sitel Group
    Operations Manager
    Sitel Group Mar 2010 - Jun 2011
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  • Sitel Group
    Customer Experience And Learning Manager
    Sitel Group Sep 2007 - Mar 2010
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  • Aon
    Training Manager
    Aon Jul 2003 - Sep 2007
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  • Marks And Spencer
    Corporate Trainer
    Marks And Spencer Jul 2002 - Jul 2003
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  • Norwich Union Insurance Limited
    Corporate Trainer
    Norwich Union Insurance Limited Jan 2002 - Jul 2002
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  • Orange
    Corporate Trainer
    Orange Jun 1999 - Sep 2001
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Alison Craig Education Details

Frequently Asked Questions about Alison Craig

What company does Alison Craig work for?

Alison Craig works for Mba Group Ltd

What is Alison Craig's role at the current company?

Alison Craig's current role is Director of Contact Centre Client Services at MBA Group Ltd - dots:.

What schools did Alison Craig attend?

Alison Craig attended Kingston University, Northumbria University.

Who are Alison Craig's colleagues?

Alison Craig's colleagues are Magda Dziurzyńska, Mayada Al-Alwan, Christine M., Newman Dean, Lenka Hubkova, Kevin Penn, Thomas Croasdale.

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