Alison Francis Email and Phone Number

Continually maintain quantities of open-case product against stocking reports for assignment to the designated selector.Inspect and document any insufficient products, perform equipment inspections, and enforce company work and safety rules to ensure division procedures are followed.Train and certify new hire employees during the onboarding process to operate any equipment deemed necessary towards the specified job role (Including forklifts and pallet jacks)Work either independently or on a team in a fast pace environment depending on the needs of the distribution center to meet production standardsComply with company attendance policy

Provided excellent customer service by understanding the needs of the consumer and providing the appropriate storage solution based on their needs.Consulted with the district manager to, sell, and upsell merchandise used for moving purposes.Managed the cash drawer for day-to-day transactions by verifying/balancing the cash drawer, preparing and making daily deposits, and documenting the daily revenue.Assisted with newly made reservations and walk-in customers with renting storage units.

Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns.Maintained a high level of professionalism with clients and worked to establish a positive rapport with callers.Worked with the management team to remain updated on product knowledge and to be informed of any changes in company policies.Updated customer information in the customer service database during and after each call.