Alison Francis Email and Phone Number

Director of Human Resources. Responsible for the management of the human resources department including two HR Administrators, two Employee Accommodation Managers, the Employee Culinary Dining department and the Employee Housekeeping department for a workforce of 450 employees. - Management of the Covid 19 Taskforce ensuring the compliance of Mandates and laws associated with the pandemic while operating in a business classified as 'essential'. This has included the development of policies, covid testing protocols, operational changes, PPE requirements and employee education.- Performance management, disciplinary actions and employee recognition.- Recruitment including job descriptions, advertising, telephone and in-person interviews, background and reference checks and employee on-boarding. - Training and development including employee orientation, standard operating procedure development and supervisor coaching.- Employee grievance and workplace relations investigations. - Compensation and benefits.- General HR administration.- Management of the employee housing including managing the new quarantine protocol for arriving employees.- Management of the culinary department, working with the Executive Chef in Menu Planning, culinary team training, equipment supply ordering and food planning ordering during changes to deliveries due to Covid 19, ensured culinary department recruitment needs were met and the development of new protocols to comply with Covid 19 health and safety in food service requirements.- Managed the Housekeeping department, working closely with the Housekeeping Manager in developing new Sanitation requirements, training and auditing of related chemicals, frequency of sanitation checklists and increased staffing needs associated with Covid 19 procedure changes.

Generalist HR Management and Change Management advice for small to medium sized companies and executives with career transition. Management of business operations including customer service, marketing and individual client liaison. ✓ Recruitment and Selection, applicant tracking, full life cycle recruitment ✓ High Potential and Succession Planning development ✓ Employee Rewards and Recognition programs ✓ International Transfers and career transition ✓ Performance Management including annual performance reviews, change management and managing employee and customer feedback. ✓ Employee Communication programs, design and delivery of new company policy and general HR administration utilizing Microsoft Office, Applicant Tracking systems, in-house programs, social media to ensure compliance with legislation and company procedures. ✓ Training and Development: public speaking, adult training at all levels - line to executive level, focus on continuous improvement and change management within established companies and development of new policy and programs for small business.

Management of the Human Resources department including training, benefits, administration, employee relations and recruitment in accordance with hotel standards. Directed, implemented and maintained a service and management philosophy which served as a guide to respective staff. * Managed the Human Resources department including a Training Manager, Benefits Manager, HR Manager and HR Administrator. * Weekend Resort Manager with the management responsibility of the entire resort operations.* Successfully negotiated the Collective Bargaining Agreement (85% of the employees were union represented by Local 5 -Unite Here).*Managed union correspondence including investigations and responses to employee grievances.* Recruited an average of 40 new employees every month, Line to Executive level positions.* Identified high potential employees and promoted 46 employees in 2006.* Facilitated the Employee Opinion Survey, developed action teams to manage change.* Designed and delivered the Benchmark Beginnings Orientation program.* Introduced and implemented Employee Wellness program.* Introduced and implemented Employee Diversity Awareness program.* Developed and introduced a new Employee Monthly Newsletter.* Initiated task standard training for all departments to improve service levels.* Introduced a new online employee management system allowing employees to submit vacation, sick and other leave and check personal balance.* Culture Committee Member that included new refurbishment project of employee cafeteria.* Introduced new employee relations programs including the employee Hall of Fame; Best of the Best; Birthday meals; Service Awards and enhancements to the Employee Entrance.Involved in the renovation of the Human Resources office creating welcoming environment for employees and visitors.* Developed a new Benchmark Employee Welcome program.* Developed and implemented Employee Exit Interviews.

Intercontinental Hotels Group (IHG) is a leading global hospitality group, with more than 3,500 hotels and 535,000 guest rooms across nearly 100 countries and territories. Positions Held: Multi-site Director of Human Resources/ Continuous Improvement & Quality Director (Change Manager) and Member of Executive Committee (responsible for 12 locations).* Responsible for all Human Resources functions including employee relations, labor relations, recruitment, performance management, training, benefits and workplace safety. * Provided strategic advice and direction to Managers regarding policy and legislative compliance; direction relating to staff initiatives such as restructures and communication of policy changes.* Promoted continuous improvement and quality management for twelve 4 to 5 Diamond hotels ranging in size from 175 to 550 rooms. Collaborated with the Management of hotels on current projects and facilitated new Total Quality Management (TQM) projects. Supported the generation of TQM project outcomes and facilitated their completion with the General Manager. Conducted regular department briefings on TQM and project results achieved to ensure employees were aware of TQM philosophy and could participate effectively.

Regional Human Resources Manager (NSW) (Located in company housing approx. 5 hours drive from Sydney).Responsible for the Human Resource Management of 5 manufacturing, mining and distribution facilities with 950 employees. Approximately 95% of employees were union represented. Responsible for labor relations, in particular the negotiation of the Collective Bargaining Agreement (involving 3 unions),the development of a Workplace Consultative Committee, workplace health and safety management including extensive management of workers compensation claims, injury management and rehabilitation. Actively involved in conducting training programs as part of the Registered Training Organization.

Exciting opportunity to prepare the HR infrastructure for the Sydney Olympic Games in 2000. Located at the newly built Stadium at Homebush Bay. This position involved assessing all HR needs. Recruitment of 2000 employees, training and development, policy development, culture development, employee and labor relations.