Alison Gary Email & Phone Number

Provide world class customer service to our mortgage clients by providing knowledgeable and relevant information as well as educating our clients on the ends and outs of their home loan(s); also pointing out areas of opportunities to up sell via refinance and promote self-service via our website. Responsible for handling escalated calls and acting as Supervisor/Manager when required. Responsible for processing tasks from other departments/agents in a timely manner to resolve client issue or provide clarity from a customer service stand point.

Provided technical support for phone and internet customers and schedule technician visits if applicable.

Providing customer service for a variety of pre-paid cards including butnot limited to Child support and Unemployment cards for the state ofMissouri as well as Payroll cards for various companies. Responsible forproviding excellent customer service for all card holders as well asaccurate and prompt information. Was able to navigate multiple computersystems while maintaining constant conversation and handling calls withindesired time frame.

Exhibited excellent sales ability by handling customer inquiries aboutour products and services in a respectful and knowledgeable way whilesecuring a sales consultation with one of our Security Professionals. Wasresponsible for maintaining call times, quotas, and a wide range ofscripts. Was able to navigate multiple computer systems while maintainingconstant conversation with customer. Also “up-trained” in Inbound Saleswhere I had to quickly determine customer needs and be sure that theywere directed to the proper department for further assistance.