Alison Hawes Email and Phone Number

• Processing orders received by phone, fax & email through Bob/JDE and B2B. • Handling both incoming and outgoing calls from customers, sales agents, & other internal departments.• EDI and Excel experience – mainly relief • Answering enquiries received both by phone & email• Chasing up warehouse to ensure order are sent out promptly, follow up with couriers • Updating stock reports and monitoring stock levels, requesting stock to be transferred between warehouses. • Providing weekly free stock on hand reports to category managers, sales agents & customers• Carry out weekly order maintenance & system cleanup ensuring old orders, credits returns are cleared off the system.• Covering reception duties where required, organise & run setup meetings • Filing and other ad hoc duties were required

• Handling both incoming and outgoing calls from customers, sales agents, & other internal departments.• Processing orders received by phone, fax & email through SAP. • EDI, SAP, Qlikview, and Excel experience – mainly relief • Answering enquiries received both by phone & email• Chasing up warehouse to ensure order are sent out promptly, follow up with couriers • Online website stock replenishment, creating coupons for upcoming promotions • Processing sales agents commission reports, ensuring monthly sales are accurate & liaising with finance to ensure payments are made on time to agents. • Providing weekly free stock on hand reports to category managers, sales agents & customers• Carry out weekly order maintenance & system cleanup ensuring old orders, credits returns are cleared off the system.• Covering reception duties where required, organise & run setup meetings • Filing and other ad hoc duties were required

Chase outstanding overdue invoices for commercial accounts• Handling both incoming and outgoing calls from debtors and clients • Account manage a portfolio of 30 clients and provide regular updates on accounts they have submitted for collection, handle any queries they may raise, account servicing to bring in new accounts. • Liaising with in house solicitors for legal advice on behalf of clients and rely this information on. • Skip tracing to try and locate debtors. • Filing and other ad hoc duties were required.

Coordinate and respond to all aspects of customer service which includes:• Answering both telephone and email enquiries• Checking stock availability, fulfilling customer orders up to dispatching the orders from the store• Dealing with repairs and servicing requests• Carrying out jewellery cleaning requests and minor repairs• Organising and booking couriers• Dealing with daily shipments received into store• Carrying out the daily banking and cash counting for the store and ensuring the POS till’s and figures balance and reporting this information to finance.• Ordering office supplies, food, and cleaning items from outside vendors and Australia post

Overseeing orders that have been placed over the Internet for the UK and within the following EU Countries: Spain, Germany, France, Netherlands, Belgium, Italy and Ireland. Ensuring that any orders placed online and over the phone are checked before dispatch.• Contacting customers where necessary to carry out additional security checks to ensure the order and the client placing the order is genuine.• Trying to detect genuine orders being placed by assessing customer IP address, bill/shipping details entered and also card payment card type being used.• Report any suspicious behaviour to both management and our internal security team and where necessary flag to the police for further investigation.• Dealing with any charge backs the company may receive as a result of online or mail order fraud. • Carrying out monthly reports for management based on fraudulent transactions.• Chasing up out outstanding invoices for payments relating to corporate orders for Corporate orders. • Train and develop newer members of staff especially in the lead up to the Christmas period.• Answering of customer emails received via the Tiffany & Co. website and address any concerns or queries they may raise via the use of a system called Kana Response.• Carry out investigations into any missing or damaged parcels and will liaise with Royal Mail, Fedex, and UPS for any customer issues that may occur.• I have helped with Tiffany & Co’s in house security team and the police and have done investigation work relating to fraudulent cases that have arisen during my employment.

Dealing with large corporate customers with a minimum turnover of 1 million pounds per annum.• Worked within a small team to provide a dedicated personal service for all aspects of corporate banking.• Liaise with other banks, internal departments, relationship managers and also cash centres regarding any queries that arose.• I was responsible for managing both foreign and sterling account transactions including suspense accounts.• Responsible for inputting and verifying team work statistics.• Responsible for making chaps and foreign payments and also keying inter-account transfers.• Responsible for training and help develop newer members of staff and acting as a support buddy. • Did use PEGA when gathering information relating to chaps/foreign payment issues and setting up payment investigations.• Processing any stop cheque requests/direct debit cancellations, standing order cancellations, also BACS recalls.• Investigating queries raise by customers regarding transactions on their accounts.

Main responsibilities involved both making and receiving incoming calls from customers regarding their credit card accounts that were running in arrears with payments.• Negotiating for the best possible solution for both the bank and the customer to resolve debt arrears.• Liaising with other departments within the bank and 3rd party debt management companies to reach the an agreed deal in particular with high risk bad debtors.• Assisted with the training and development of newer members of staff and acting as a training support for future progression.