Alison Hird Email & Phone Number

New York, New York, United States

New Haven County, Connecticut, United States

I am seeking a full time career position with a company that I can grow with and become an integral part of. My customer service design background has taught me to focus on the customer first. Strong oral and written communication skills aid in developing great professional relationships with co-workers, clients and vendors. I strive to deliver a high-quality end product while always adhering to schedules and budget considerations.

Shelton, Connecicut

Sumner Communications provides publications and online services to the wholesale merchandise industry. My responsibilities included working with account representatives and clients to design and manage their print ads while meeting tight publication deadlines. Working directly with clients to create vision and develop dynamic and compelling print ads. Fostering enduring relationships with clients to develop mutually beneficial partnerships.Other responsibilities include: ad traffic management, logo design, digital ad design, photo search, photo editing, prepress file prep, editorial review, proofreading, uploading and managing online editorial content, hyperlinking online PDFs, managing/archiving files

Hartford, Connecticut Area

The Production Designer for Traveler’s Creative Marketing Group works with clients to make create and edits printed or online marketing materials, ensures quality and brand accuracy and properly prepares files for print or online use. Attention to detail, effective time management, strong communication skills, and being a team player are critical for this position.Other responsibilities: prepare files for production, photo search, file management, archiving, photo editing

Greater New York City Area

Layout editor for series based educational books. We utilize Woodwing, a digital asset management system for project development and content sharing. All layout is done using InDesign.

My freelance work encompasses a wide variety of print and digital design and layout for a diverse population of clients from large corporations to start-ups. Clients include: Canon, SS White Dental, Natural Awakenings Magazine, Aspen Insurance, Crum & Forster Insurance, OSAP, Rosen Publishing. Many examples of my design work can be viewed in my online portfolio at: alisonhird.myportfolio.comProjects: educational publicationsmobile web visualsmarketing and trade show collaterallogo development and branding identityweb designtechnical newslettersphoto editingprint and online adspackage designbusiness cardspostcardsinvitationsstationerybrochuressignagePowerPoint presentationsPowerPoint templates

Danbury, Ct

Developed technical content, layout, illustrations and or photography for customer-facing and service-facing documentation. Managed the content, layout, translation, electronic distribution, and archiving of documentation.Deliverables: user guides, service manuals, parts guides, help systems.Accomplishments: • Originally hired for a 6-month contract to complete a parts list, completed in 3 months. • Received praise from Engineering on the superior quality and attention to detail of projects delivered.• Hired as a graphic designer for parts listing, but soon thereafter, promoted into a writing role.• Led a high-visibility global project to remove and replace all analog technology references from U.S. and Canadian User Guides for the entire line of small office mailing machines (approx. 20 documents). The process also included converting all documents from Adobe InDesign to Madcap Flare, managing their translations, online redistribution, and archiving, while adhering to a tight 6-month project schedule, which was met.

Danbury, Connecticut

This position focused on the development and delivery of graphic support for software development, web design and Marketing support. In this position I created graphic and marketing elements to be handed off to the back-end developers for website implementation and software development.Deliverables: deliver graphic elements (buttons, graphics, drop-down menus, banners, ads, etc.) for the development of software products. Design mobile website templates, online banner marketing ads, client presentation boards, HTML email blast graphic support, promotional items, flyers, posters, and PowerPoint decks.Accomplishments: • Delivered visual assets to support the software development for pbSmartMobile and MapInfo Pro web-based software products while adhering to principles of “Flat Design.”• Created Marketing collateral to support the promotion of pbSmartMobile and pbSmartCodes.• Designed mobile websites and website templates and merchandising items on Zazzle, which was partnering with Pitney Bowes.• Participated in usability testing of user facing software and implemented design changes when needed.

Shelton, Ct

15-year position as Graphic Designer and Illustrator supporting Global Customer Service organization with internal and external publications through creative design, layout, technical illustration and photography.Deliverables: illustration, photography and layout for user guides, service manuals, parts lists, quick installation guides, posters, direct mailers, package design, product logos, splash screens, promotional items, special events communications, internal program promotions, postcards, newsletters.Accomplishments: • Lead initiative within the group to adopt and adhere to Pitney Bowes’ brand identity as per their style guide, which was not being followed at the time.• Implemented technologies to improve the process for documenting parts manuals, which led to faster and more precise documentation development.• Twice chosen to receive Pitney Bowes’ Customer Service Excellence Award for time-saving process improvements for document creation, and for initiatives that enabled more effective documentation support for our field service reps. • Recipient of the President’s Stock Option Award.

New Haven County, Connecticut, United States

Rollins Printing, Hamden, CT (1992-1993)Layout and Design ArtistDesigned various print items, such as: logos, brochures, menus, business cards, letterhead.Shiner Sign Co., Meriden, CT (1990-1992)Sign DesignerSign design and application with Gerber graphics system. Responsible for the design and implementation of a variety of display signs; translites, retail, corporate, auto graphics.The Design Company, North Haven, CT (1985-1990)Assistant to Art Director/Owner Assisted the Art Director in this busy packaging design studio.

Using Social Media In Business,

Activities and Societies: 8 week course in Facebook, Twitter, Instagram, Pinterest and LinkedIn business marketing.

Graphic Design

High School Diploma