As a Duty Manager, my responsibilities included operational duties such as making daily rotas by predicting visitor numbers and profiles ensuring resources are deployed efficiently, opening and closing W5, managing staff within Team W5 and overseeing the implementation of financial procedures. I responded to complaints and strove to ensure that all visitors had a world class visitor experience every time. As a Duty Manager, I acted as a point of contact for all departments within W5… Show more As a Duty Manager, my responsibilities included operational duties such as making daily rotas by predicting visitor numbers and profiles ensuring resources are deployed efficiently, opening and closing W5, managing staff within Team W5 and overseeing the implementation of financial procedures. I responded to complaints and strove to ensure that all visitors had a world class visitor experience every time. As a Duty Manager, I acted as a point of contact for all departments within W5, maintaining operational control and ensuring communication was accurate and information was disseminated appropriately. I handed over relevant information to members of the management team including senior management when appropriate. As a Duty Manager, I ensured that all W5 policies and procedures were implemented, including Child Protection, Health and Safety and Customer Care. I was responsible for the implementation of the Crisis Management Matrix in instances such as evacuation of W5. Show less

As a Senior Team Member, my duties include providing a World Class front of house service to all visitors to W5 in both the commercial outlets and during visits to the exhibition floors. I assume a supervisory role and delegate tasks to team members. I train and help to support new members of staff by demonstrating daily duties, the daily implementation of policies and procedures and how to effectively deal with situations such as lost children or first aid. I assist the Management team with… Show more As a Senior Team Member, my duties include providing a World Class front of house service to all visitors to W5 in both the commercial outlets and during visits to the exhibition floors. I assume a supervisory role and delegate tasks to team members. I train and help to support new members of staff by demonstrating daily duties, the daily implementation of policies and procedures and how to effectively deal with situations such as lost children or first aid. I assist the Management team with financial procedures including safe checks, daily cash up and the distribution of change. I undertake project work. Show less

As a member of Team W5, my duties involved a variety of activities which included providing an exceptional front of house service in the ticket desk, coffee shop and gift shop, welcoming groups and engaging with visitors on the exhibition floors to provide excellent customer service. As a fire warden, I was responsible for the safe evacuation of an assigned area during an evacuation.

As a General Assistant, I carried out a variety of duties including sales of tickets and concessions, overseeing the successful delivery of events and coordinating the cleaning of screens ensuring high standards were maintained throughout to allow for an excellent visitor experience. As Acting Supervisor, my duties included managing the overall running of the building. This involved opening and closing the 12 Screen cinema, following financial procedures and acting as a point of contact for… Show more As a General Assistant, I carried out a variety of duties including sales of tickets and concessions, overseeing the successful delivery of events and coordinating the cleaning of screens ensuring high standards were maintained throughout to allow for an excellent visitor experience. As Acting Supervisor, my duties included managing the overall running of the building. This involved opening and closing the 12 Screen cinema, following financial procedures and acting as a point of contact for the public and all departments. I was also responsible for ensuring the health and safety of all staff and visitors; assuming responsibility for the safe evacuation of the building in the event of an emergency. Show less