Alison Krey Email & Phone Number

I AM:Resourceful in finding ways to share workloads equitably while providing high level customer service in fast paced heavy volume customer centric environments.Collaborative in all aspects of client management and build strong partnerships with vendors and customers. I am the “calm in a storm” and act as a liaison between technical and non-technical parties to come to a common ground on contentious issues.A creative problem-solver with the ability to handle complex issues while creating a culture of continuous improvement within the business unit.WHAT I DO:Coordinate the on-boarding of new payment processors and regional payment systems | Build relationships | Manage project communications between stakeholders | Manage all partner and customer-facing projects related to billing | Create, develop and maintain training and knowledge base materials | Make decisions driven by data | Resolve internal discrepancies in service and provide training in best practices for resolving critical issues |HOW I ADD VALUEMultitask accurately and effectively to meet deadlinesCommunicate ideas effectively and with influence Build and maintain strong relationships when working across functional groups and provideimpeccable service to clients and vendors alike.Treat others with dignity and diplomacy.Software Skills MS Office, Outlook, Quickbooks, Excel, PowerPoint, Confluence

• 

  Brigham Young University

  Health And Wellness/Business