Alison Mcclelland Email & Phone Number

San Mateo, California, Us

Palo Alto, Ca, Us

Hire and manage a world-class team of Technical WritersPromote a results-driven approach on the Technical Writing team by helping direct reports to balance assignments within the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcingMake sure that every Technical Writer on their team has clear priorities from their PMs/PM Directors for each milestoneManage documentation improvement efforts. Coordinate regular content audits for documentation in your area of responsibilityImprove content usability by identifying opportunities to connect content that flows across multiple sections into end-to-end documentation that maps to GitLab JTBDsMake sure by the time of release all documentation, guides, and related content were shippedHelp Technical Writers refine their writing skills by spot-checking content and providing editorial feedbackEncourage efficient collaboration by defining processes that align with the rest of the product team, are consistent and efficient, and use GitLab capabilities to power process flows and metricsCreate practices that encourage keeping documentation up to date and easily discoverablePromote and optimize the experience for documentation contributions from the GitLab team and the wider GitLab communityIndependently follow style guidelines and writing standards to develop and deliver how-to, SDK, and API reference docs for developersUnderstand minimalist writing and have a tight writing styleCreate diagrams and other engaging content to help best explain concepts and workflowsUse HTTP clients like Postman to research and test API queriesCraft and maintain sample/example code in Java, JavaScript, Objective C, JSON, NodeJS, and othersDevelop relationships across the organization, including Engineering, Product, CS, QE/QA, and Training, among others

Dublin, Ie

Founded a new Technical Publication team and created a documentation process that was effective, efficient, collaborative, and aligned with the company's business priorities.Planned, designed, and drove documentation efforts for product and technical documentation, such as configuration guides, release notes, processed and procedures, and user guides.Set and maintained standards regarding order, clarity, conciseness, style, and terminology across the company.Established technical writing policies and practices.Reviewed, edited, and updated existing documents.Interviewed and observed subject matter experts.Read the code to understand how the product was written and functioned.Digested complex concepts and communicate in writing using explanatory and procedural styles suited for a variety of audiences.Created a feedback loop for user needs, identified content and access gaps, and planned and prioritized as necessary.Collaborated with Training and Customer Success colleagues to deliver a consistent user experience across learning content and technical support content.Collaborated with Customer Success on systems, processes, and content for customer self-service documentation and user guides.Defined and tracked documentation metrics.Managed documentation tools, including Confluence, Jira, BitBucket, ReDoc/Swagger, and SnagIt.

Contract to edit the manuscript "Habits of Excellence, Embracing Well-Being and Happiness." Release date is to be announced. Edited the manuscript for verb tenses, punctuation, grammar, spelling, sentence structure, clarity, and flow.

San Francisco, California, Us

Contract position to produce a Comprehensive Platform User Guide.

San Francisco, California, Us

Studied products, systems, and code to write supporting content while anticipating the questions that users may ask when they follow the materialWorked with technical staff to make products easier to use and require fewer instructionsWrote cross-feature and cross-product documentation to describe how to solve use casesWrote API documentation for third-party vendorsEdited, standardized, and formatted material prepared by other writers or establishment personnelUsed photographs, drawings, diagrams, animation, and charts to increase users’ understanding of the materialGathered user feedback to update and improve contentRevised content as new issues aroseHelped research and write the company’s Software Development Lifecycle (SDLC) plan, disaster recovery plan (DRP), and business continuity planWrote the Technical Writing department’s style guideUsed WordPress to create and maintain the Engineering BlogInterviewed SMEs, researched, and wrote the weekly Engineering newsletter that was distributed company-wideConducted extensive, accurate analyses of the organization's existing business operationsGathered data and developed solutions to meet business needsWrote detailed reports and communicated findings (in writing and through presentations) to upper managementAnalyzed and documented processes and systems, assessing the business model or its integration with technology

Alpharetta, Ga, Us

Create clear, comprehensive, and concise documentation to support internal and external users (for example, help systems, system-to-system technical reference materials, user manuals, white papers, release notes, compliance documents, and operating procedures)Create documentation using the structured writing model DITA (Document Information Typing Architecture)Gather requirements from a variety of source material and subject-matter experts through interviews, research, and analysisAssist in designing, creating, testing, and maintaining print and online documentationPerform copy edits of own documentation and colleague's documentationReport inconsistencies and defects found when working on software productsCollaborate with diverse groups including product management, market planning, engineering, technical support, marketing, and sales Follow corporate, legal, and team guidelines and best practices to produce consistent deliverablesPublish documentation in a variety of formatsManage internal and external accesses to confidential and proprietary publicationsWork as part of a global teamCreate content for translation Work in an agile development environmentExperience with content management systemsExperience with various content editing software

Bozeman, Mt, Us

Accounting procedures including creating and balancing to depositsModified electronic remittance 835 code to make it compatible with financial applicationsPerformed calculations, prepared reports, and analyzed information provided by third-party payers to ensure accurate posting to accountsCalculated contractual allowances for all payersPosted electronic remittances from online ERA storagePosted voucher and payroll deduct paymentsAnalyzed insurance contracts to ensure proper adjustments were takenResearched and reconciled payments in holding accountsWorked between departments to ensure accurate balances to accounts

London, Gb

Managed a team of advertising researchers stateside and abroadCollaboration with PR and marketing departments to brainstorm and develop a variety of marketing materialsPerformed extensive quality control to ensure accurate market data to clientsDeveloped and implemented a quality control operationCoordinated all correspondence between main office and data operationsAnalyzed Spanish, French, and Canadian data for accounts in a global databaseDeveloped and maintained statistical reports for advertising dataWrote technical protocols determining how data was read and entered into databaseManaged the online payroll system

Bozeman, Mt, Us

Designed and executed test plans on financial software applicationsRecorded and documented results and compared to expected resultsDetected software failures so that defects were discovered and correctedDeveloped and maintained a reporting template for documenting software defects based on software requirements and technical specificationsPerformed application audits to ensure data integrity standards and securityParticipated in application planning meetings with software engineers and project managers

Python3

User Experience Design Fundamentals

Javascript (Currently Attending)

Api Technical Writing

Structured Writing For Technical Documentation

Basic Technical Writing With A Project Management Emphasis

Agile Management With Scrum

Microsoft Office Products

Floral Design