Alison Milward Email & Phone Number

Fareham, England, United Kingdom

• Worked directly with RSM, the Administrators to achieve objectives prior to moving to a new location• Supported the Executive Leadership team with daily functions.• Provided complete meeting support, including preparation of agenda and notes or minute taking, along with distribution of minutes.• Acted as central point of contact for all visitors and outside vendors needing to gain access to building.• Held oversight of office inventory, including ordering of stationary and other office supplies as required.• Supported Chief Operating Officer/Head of Lending and the team with daily operational functions in connection with the recovery of loans.• Supported customer services manager during absence, in resolving issues to deliver top-notch customer service.• Managed CEO's expenses.

• Reconciled monthly travel costs to budgets and shared information with the senior management team.• Lead person for Operations meeting logistics. Agenda planning for scheduled meetings via webex/conference call or face to face, including booking meeting rooms/venues where necessary. Consolidated timely and appropriate submissions, into PowerPoint, supplying advance materials, for review prior to meetings.• Implemented tracking in Excel spreadsheets (as subject matter expert) to improve publication compliance and processes. Resulting in becoming publications operations business lead reporting metrics to Leadership monthly.• Managed co-ordination of new on-boarding process, liaising with the relevant colleagues to ensure successful on-boarding for new employees and promotions.• Spearheaded design of internal database (Sharepoint) to update information and freshen the look. Continued to manage and update following redesign• Created surveys using Survey Monkey.• Supported Regional Heads Personal Assistant as required.

Maidenhead, Berkshire, United Kingdom

• Supported Operations Lead and Therapeutic area lead on key regional activities.• Focus was on support for regional activities, including the collection and compilation of regional key performance indicators in support of the GMA priorities and governance including elements of the strategic planning process, financial plan, publications, affiliate/area meeting• Drafted action plans and led meetings with department executives to review key area activities.

Maidenhead, Berkshire, United Kingdom

• Implemented new team on-boarding program, for Administrators within the region. Ensured completion of relevant training, resulting in managing and leading the process.• Delivered a level of secretarial service to each senior executive by listening and answering questions. Also understanding the need for confidentiality as per business requirements.• Gathered information to create Excel spreadsheets for the tracking of meetings, logistic budgets, and all information connected to sited meetings.• Supported Area activities effectively by managing executive travel itineraries and organising events.• Routed agreements, contracts and invoices through signature process for day to day business and all offsite meetings held within the UK or Europe.• Welcomed guests/VIP's in upbeat and friendly manner.• Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and raising PO's, reporting travel budgets and reconciling company purchasing and meeting cards.• Prevented scheduling errors by demonstrating attention to detail while managing daily calendars. Setting up of Webex/conference calls, for both International and European meetings. Liaising with other PA's at all levels in the business to ensure productive conclusions of these meetings• Management and support of key projects as required.

Maidenhead, Berkshire, United Kingdom

• Created itineraries, booked travel, and managed expenses for Communications Director, Public Affairs Director and International Medical Development Director.• Organised files, developed spreadsheets, faxed reports and scanned documents.• Coordinated meetings with other department managers (UK based and overseas) and external agencies.• Supported Area activities effectively by managing diaries and emails.• Successfully led the creation of an internal newsletter for Abbot Nutrition staff.• Led areas of the STAR reward scheme for employees.• Adhered to OEC regulations in connection with the attendance of Health Care Professionals at specialist meetings. Ensuring procedures for engagement were adhered to.

Bracknell

• Delivered a high level of service to each customer by listening to concerns and answering questions.• Worked directly with printers and dealers within the promotional market environment to achieve the smooth quoting, ordering, production and delivery of customised Post-it® Products.• Supported Customer Services Lead in improving operations and resolving issues to deliver top-notch customer service.• Successful use of web-based pricing calculator to confirm pricing both verbally and in writing for potential orders.• Attended trade shows to promote the activity of the company supporting the business development manager.• Monitored multiple databases to keep track of all orders.

Brackbell

• Provided attention to detail, exemplary customer service and team-player attitude.• Manage and monitor emails daily (especially during managers leave of absence. Reading, actioning, printing and filing as required.• Supported senior leadership by coordinating meetings and preparing conference rooms efficiently and on time including where necessary refreshments.• Organising of customer meetings/conferences and VIP visits.• Generated shipments of samples for customers, preparing packages and setting up courier deliveries.• Managed the reordering of sample stock levels and stationary stock for the team• Oversaw the request for equipment, business card and all documents required for new hires.• Managed monthly update and reconciliation of the Advertising and Promotion budget tracked against plan.• Raise purchase orders; manage payments. Investigate non-payment of invoices using Peoplesoft system• Maintain holiday records, weekly sickness reports and report to HR, check and process expenses. Provide necessary holiday and sick leave cover.