Alison Murphy Email & Phone Number

Poole, Dorset

Responsible for the provision of efficient and professional customer care to all RNLI supporters and enquirers – building relationships and assisting in increasing the Lifetime Value of each supporter. Managing the day to day operations of the Supporter Experience department (Inbound/Outbound reactive and proactive telephone provision, Supporter Administration, In Memory & Legacy Administration, Event support and administration and Fundraising in Aid of support, including the training and development of all Supporter Care staff to ensure the supporter journey is reinforced at every opportunity - maximising income and commitment from all supporters- optimising the supporter experience.

Bournemouth, United Kingdom

Responsible for responding to all complaints addressed to the Chief Executive and to other senior managers identifying complaint trends and highlighting areas of improvement/training.

Bournemouth

Dealing with incoming calls for all all household and motor insurance customers offering excellent customer service.