Alison Pearson Email & Phone Number

Sunbury, Vic, Au

Sunbury, Vic, Au

Customer Success Manager who supports and trains internal staff and external clients. Liases across all teams in the company to ensure troubleshooting is complete and everyone is able to achieve their outcomes on the system. Providing support to experience coordinators

Sydney, Australia

Practera provides experiential learning programs for students and learners. Allowing them to develop business and employability skills. This learning is supported by a progressive webapp, and includes programs such as Global Scope, Global Trade Accelerator and NEXT Innovation as well as many more.I oversee various programs across Australia ensuring they meet the relevant outcomes for all parties involved. As well as helping to develop, configure and create learning programs for internal and external clients. Making sure the content and app meets the needs of all parties from participants to coordinators.

Sydney, Australia

As a program coordinator I helped to facilitate workshops and monitored the experiential learning programs run by Practera. Enabling International and Domestic students to enhance their employability skills whilst working on a real world project for an Australian Client.

Set up and provide safe and fun learning environments for children aged 0-5 years.Help to set up and pack away toys and activities throughout the day.Promote healthy eating and good hygiene practices.Interact with children and parents throughout the day.Ensure appropriate supervision is in place for each age group.

Sydney, Australia

Provide reports to show progress of campaigns and explain any improvements that need to occur to enhance the business.Send correspondence to clients and other staff members.Provide support for all 50 agents on the floor to ensure they are providing the best service possible on the phones. This includes helping with queries as well as providing more definitive feedback via QA’s.Conduct training sessions for new and current staff to ensure they are up to date on all campaigns and teach them about new campaigns/clients that have come on board with the company.Produce analysis for account managers and external clients, showing trends on various campaigns, helping to improve future performance

Sydney, Australia

Answered calls on various campaigns ranging from charities, insurance, sales and customer serviceAccurate data entryAbility to answer a broad range of questions using the resources availableAchieving KPI’s on all campaigns (including average handling time and conversion rates)

Tangshan, Hebei, China

Taught children and adults of mixed ability the English language.Put in place and enforced rules in the classroomPlanned lessons in advance and prepared them for exams. Wrote reports for the parents on their children’s participation in class, spoke to parents in parents meetings.Organised events to attract students and to demonstrate cultural traditions.

Master’S Degree, Masters Of Teaching - Primary Education

Sport Science And Outdoor Activities, Sport Psychology, First

Activities and Societies: Badminton team