Alison Phillips

Alison Phillips Email and Phone Number

Team Leader - Customer Literature at General Motors @ General Motors
detroit, michigan, united states
Alison Phillips's Location
Detroit Metropolitan Area, United States
Alison Phillips's Contact Details

Alison Phillips work email

Alison Phillips personal email

About Alison Phillips

I'm driven to create help and support content that empowers people to use innovative products in a safe, seamless, and intuitive way. I lead my team by learning, understanding each individual's unique strengths, what gives them energy, and what motivates them to make their highest contributions. A strategic thinker, change agent, and lifelong learner, I'm passionate in relentlessly pursuing opportunities to innovate, grow, and improve our business while inspiring the teamwork that delivers results and brings our visions to life! Specialties: Leadership development, strengths-based leadership, innovation, content strategy, technical writing, technical editing, program management, customer literature, XML/DITA, training, translation management, style guides, terminology management, content management systems, digital delivery, publication printing, print fulfillment, research, and presentations.

Alison Phillips's Current Company Details
General Motors

General Motors

View
Team Leader - Customer Literature at General Motors
detroit, michigan, united states
Website:
gm.com
Employees:
117126
Alison Phillips Work Experience Details
  • General Motors
    Team Leader - Customer Literature Translation And Delivery
    General Motors Dec 2021 - Present
    Leading a team responsible for translating, producing, and delivering GM owner's manuals globally. Continually making strides in the exciting evolution from print to digital delivery and from manual to automated processes in the customer literature space.
  • General Motors
    Team Leader - Customer Literature Authoring And Illustration
    General Motors Sep 2020 - Dec 2021
    Led a team of technical writers and illustrators creating global owner's manual publications for General Motors. Championed numerous initiatives to improve the consistency and quality of our deliverables and maximize team efficiency. Fostered an inclusive and positive environment where team members could grow and thrive.
  • General Motors
    Customer Literature Program Lead
    General Motors Jul 2019 - Sep 2020
    Project manager for all aspects of the owner’s literature engineering review, technical authoring, quality review, vehicle validation, and content delivery process. Responsible for planning owner’s manual publications for North America and for export regions around the globe by verifying key production milestones, scheduling, and coordinating region-specific deliverables. Continually drove change and innovation on the team by leading improvement initiatives for customer literature planning, authoring, review, and delivery processes as well as the customer literature global writing style guidelines.
  • Arvato Supply Chain Solutions
    Technical Writer
    Arvato Supply Chain Solutions Sep 2009 - Jul 2019
    Authored end user documentation and managed technical documentation projects for global customers, primarily in the automotive and medical sectors. Other responsibilities included technical editing, managing translations, maintaining style guides, using enterprise content management systems, validating technical documentation, conducting research, and consulting clients with technical documentation needs.
  • Volkswagen Of America, Inc
    Product Compliance Specialist
    Volkswagen Of America, Inc Jul 2008 - Sep 2009
    Analyzed data and composed documentation required for U.S. and Canadian government safety investigations. Assisted with data gathering and analysis to support the VW Group in class action litigation.
  • Volkswagen Of America, Inc
    Audi Owner'S Literature Specialist
    Volkswagen Of America, Inc Nov 2005 - Jul 2008
    Managed Audi owner's literature creation, translation, publication, and distribution for the North American market.
  • Volkswagen Of America, Inc
    Audi Warranty Claims Specialist
    Volkswagen Of America, Inc Jul 2004 - Nov 2005
    Reduced warranty costs and ensured dealer compliance with Audi warranty policies by analyzing warranty claims and coaching dealership personnel. Revised the Audi warranty policies and procedures manual to align with current warranty policies and corporate style guidelines.
  • Volkswagen Of America, Inc
    Volkswagen/Audi Warranty Parts Test Center Data Analyst
    Volkswagen Of America, Inc Nov 2003 - Jul 2004
    Greater Detroit Area
    Processed VW/Audi warranty parts test center data and assisted with special writing projects including warranty information updates, warranty service circulars, training documents, forms, presentations, and brochures distributed to VW/Audi customers.

Alison Phillips Skills

Technical Writing Software Documentation Technical Documentation Automotive Content Management Technical Communication Management Customer Satisfaction German Project Management Adobe Acrobat Customer Service Business Process Improvement Data Analysis Manuals Continuous Improvement Program Management Cms Style Guides Training Process Improvement Product Compliance Xml Framemaker Team Building Documentation Microsoft Office Editing Testing Leadership Cross Functional Team Leadership Writing Microsoft Powerpoint Microsoft Word Arbortext Epic Editor Xmetal Adobe Indesign Cc Microsoft Excel

Alison Phillips Education Details

Frequently Asked Questions about Alison Phillips

What company does Alison Phillips work for?

Alison Phillips works for General Motors

What is Alison Phillips's role at the current company?

Alison Phillips's current role is Team Leader - Customer Literature at General Motors.

What is Alison Phillips's email address?

Alison Phillips's email address is ph****@****ail.com

What schools did Alison Phillips attend?

Alison Phillips attended Northern Arizona University, Northern Arizona University.

What skills is Alison Phillips known for?

Alison Phillips has skills like Technical Writing, Software Documentation, Technical Documentation, Automotive, Content Management, Technical Communication, Management, Customer Satisfaction, German, Project Management, Adobe Acrobat, Customer Service.

Who are Alison Phillips's colleagues?

Alison Phillips's colleagues are Jefferson Muniz, Larry Shack, Heiner Steffen, Addie Pan, Frm, Melissa Hall, Maicon Silva, Dan Majerl.

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