Alison Phillips Email & Phone Number

Leading a team responsible for translating, producing, and delivering GM owner's manuals globally. Continually making strides in the exciting evolution from print to digital delivery and from manual to automated processes in the customer literature space.

Led a team of technical writers and illustrators creating global owner's manual publications for General Motors. Championed numerous initiatives to improve the consistency and quality of our deliverables and maximize team efficiency. Fostered an inclusive and positive environment where team members could grow and thrive.

Project manager for all aspects of the owner’s literature engineering review, technical authoring, quality review, vehicle validation, and content delivery process. Responsible for planning owner’s manual publications for North America and for export regions around the globe by verifying key production milestones, scheduling, and coordinating region-specific deliverables. Continually drove change and innovation on the team by leading improvement initiatives for customer literature planning, authoring, review, and delivery processes as well as the customer literature global writing style guidelines.

Authored end user documentation and managed technical documentation projects for global customers, primarily in the automotive and medical sectors. Other responsibilities included technical editing, managing translations, maintaining style guides, using enterprise content management systems, validating technical documentation, conducting research, and consulting clients with technical documentation needs.

Analyzed data and composed documentation required for U.S. and Canadian government safety investigations. Assisted with data gathering and analysis to support the VW Group in class action litigation.

Managed Audi owner's literature creation, translation, publication, and distribution for the North American market.

Reduced warranty costs and ensured dealer compliance with Audi warranty policies by analyzing warranty claims and coaching dealership personnel. Revised the Audi warranty policies and procedures manual to align with current warranty policies and corporate style guidelines.

Greater Detroit Area

Processed VW/Audi warranty parts test center data and assisted with special writing projects including warranty information updates, warranty service circulars, training documents, forms, presentations, and brochures distributed to VW/Audi customers.

Ma, English: Rhetoric & Composition, Technical Writing

Ba, English