Alison Plotkin Email & Phone Number

-Staff Supervision: Hire, train, and manage an administration team of 4, including transition from in-person to remote. Oversee five email boxes and phone lines, assign and oversee special projects, ensure quality control and compliance with procedures and policies, address performance issues and write staff evaluations. -Online Stores: Manage ten online stores through the Convergence ticketing system. Enter and update program details for over 350 programs, oversee sales, establish best booking practices, troubleshoot issues, create and update training videos and written manuals.-Reporting: Oversee all data entry and report requests. Establish and maintain quality data entry, provide monthly and annual reports on programs, participant numbers, and revenue.-Finance: Create and track invoices of Education services, payments, and refunds using Convergence and Excel. Maintain accounting records in adherence to the organization’s financial procedures, submit monthly revenue reports, manage Education’s accounts receivable totaling over three million in revenue.-Project Management: Collaborate with Education staff of over 50 through Basecamp, including Curators and Directors, across five locations to schedule and sell over 5,000 programs for schools, teachers, children, and families. Collaborate with Group Sales and Admission Departments to facilitate entry of Education customers.

Bronx, Ny

• Online Stores: Co-managed five Convergence online stores and the Galaxy Education booking system for five parks, including entering and updating program details and invoice templates, tracking all invoices and processing payments, overseeing sales, creating best procedures for entering and editing orders, creating email templates, and ensuring quality of data.• Staff Supervision: Co-supervised three Registrars, quality checked their work, and trained new staff.• Office responsibilities: Submitted payroll for staff of six, purchased materials for programs, assisted with Quarterly reports, and facilitated website updates. Assisted with the Administration Department transition from five offices to one central office by standardizing booking and payment procedures.