Effectively manage a portfolio of 95-100 claims for Georgia, Alabama, Mississippi, Louisiana, North Carolina and South Carolina.Demonstrate strong organizational skills and ensure accurate and timely processing of state forms, claim documents, and claims investigation best practices.Collaborate with attorneys to resolve litigation matters such as mediation and settlements.Proactively request necessary documentation to facilitate claim resolution.Review medical documentation, and set appropriate reserves to reflect the probable ultimate cost of the claim.Effectively oversee a high volume of email correspondence.

Triaged closed claims to determine eligibility for re-opening, providing valuable support to the claims department.Implemented strong organization skills to review and label claim documents within closed claim files, streamlining information retrieval.Managed inbound and outbound calls, delivering exceptional service to clients, employees, and providers.Utilized effective communication via phone and email to gather employee demographic information, missing claim details, and request necessary medical documents.Accurately submitted invoices for processing and efficiently processed reimbursements for customers and employees, maintaining financial accuracy and satisfaction.

Supported HR Consultants by gathering data through effective communication with clients and employees.Collaborated with and supported various departments including the workers' compensation director, payroll department, and accounting department.Filed partial unemployment claims for 90+ clients weekly during the COVID-19 pandemic.Provided exceptional customer service by addressing inquiries about employee portals, time clock systems, and other HR needs.Conducted onboarding for multiple clients, completing paperwork and entering employee data into HRIS.Processed termination notices and dispatched them using USPS.

Effectively managed a portfolio of 90-95 claims for Georgia and Alabama, demonstrating strong organization skills and ensuring accurate and timely processing.Conducted thorough interviews with injured workers, employers, and medical providers to gather essential data for new claims.Investigated claim details to assess compensability and injury severity, collaborating with attorneys to resolve litigation matters and obtain any missing information.Created reserves and proactively requested necessary documentation to facilitate claim resolution.Skillfully multitasked to maintain a well-organized desk and efficiently manage multiple claims concurrently.

Utilized strong time management and multitasking abilities to successfully complete excel financial reports, procedure documents, and multi-line reports.Trialed and provided assistance for incoming calls from both internal and external customers, ensuring prompt and efficient resolution.Demonstrated attention to detail by creating, reviewing, and distributing panels to clients in accordance with state guidelines.Supported claims adjusters by proactively contacting providers to obtain necessary medical records, bills, and ensuring accurate documentation in claim files.Assisted claims adjusters by contacting clients after severe weather events to assess and confirm damages.Recognized for exceptional skills, selected as a mentor to new hires, providing guidance and facilitating their acclimation to the position, while also training them on essential skills for success.

Assisted clients in gathering shipment information and facilitated the creation of necessary documentation.Retrieved tracking numbers and efficiently scheduled product pickups to ensure timely deliveries.Calculated dimensions and optimized trailer space to meet specific dimension requirements.Provided exceptional customer service by addressing inbound calls and resolving various inquiries, including issues related to delays, lost freight, and invoice discrepancies.Successfully implemented the new Europe division of SROD, delivering top-notch customer service to Odyssey's European offices.

When customers would arrive at our location I would greet them in a timely manner, and made sure they felt welcome. I would then direct them to the appropriate department, or assisted in pairing them up with a sales associate. I also assisted with other clerical functions such as postage, stocking in vehicles, and maintaining the presentation of our showroom.

Greet customers and assist them with finding the correct product. Help customers create picture gifts and with printing pictures. Assist head lab tech in editing and developing pictures.

Open and close the store as scheduled by Owner. Greet and serve customers ice cream. Count the registers at the end of shift to make sure all was accounted for.