Alison S. Email and Phone Number

Manage a solution consultant team of 15+ employees that provide client contracts that include network designs & pricing for complex SDWAN, Hosted voice, & basic router/circuit designs• Began with the most challenging employees on this team, I drastically improved morale & improved accuracy on contracts within 6 months• Developed several process improvements to increase efficiencies • Due to my excellent management skills I was asked to take over management of additional group of… Show more Manage a solution consultant team of 15+ employees that provide client contracts that include network designs & pricing for complex SDWAN, Hosted voice, & basic router/circuit designs• Began with the most challenging employees on this team, I drastically improved morale & improved accuracy on contracts within 6 months• Developed several process improvements to increase efficiencies • Due to my excellent management skills I was asked to take over management of additional group of employees for this team the beginning of 2018• October of 2018 I was asked to take over the full team Manage a provisioning team of 4 employees responsible for ordering all circuits• Increasing circuit revenue from 6.9 million to 43 million in 3 years• Maintain relationships with circuit providers while focusing on process improvements & improved pricing• Work with corporate legal team to review carrier contracts• Promoted an employee on this team to managerMentor to 5+ employees who moved to management positions• Stimulating an ownership of the jobs & a desire to provide great customer service• Often asked for guidance from my peers on approach to difficult management decisions Previously managed the procurement team for 9 years responsible for managing small requests (mini projects) and large orders for the project management team• Developed processes & procedures for resell opportunities • Increase revenue from 3.2 million to 6.8 million within 5 years• Mentored employee to take over the management of the teamPreviously managed a team of 6 on our IT support desk• Began as a call center specialist but was quickly promoted due to my excellent customer service & leadership abilities Show less

• Launch single sign-on technology• Ensure DR tests were completed accurately and timely twice a year in a secured data center• Corporate software licensing administrator, collaborating directly with vendors to renew and maintain licensing compliance while tracking various software licenses • Symantec backup administrator• Active Directory security support

• Altiris Helpdesk administrator• Active Directory support• File and print server administration• Microsoft desktop support• Phone support for over 20 additional applications

• Installed LAN infrastructure• Setup of computers running MS products, Norton Anti-Virus, MFG/PRO, and IPC• Maintenance of two servers running WinNT4.0• Maintenance of CC:Mail server• Creation of user logins and mail accounts

• Manage IT office with two locations and one employee• Administrator computers running MS products and MFG/PRO• Administrator servers running WinNT 4.0, MFG/Pro, Seagate Back-up Exec, and Inoculate Virus Software• Administrator user and mail accounts• Established QS9000 documents and procedures

• Operator and trainer for multiple mainframe computer system that processes messages to and from Missile Warning, Space System, and Air Defense Sites worldwide in Cheyenne Mountain• Continuously worked in a high operation tempo tactical environment• Supervised five colleagues• Administrator 1600 computers running MS products and other mission critical software• Administrator for 1700 user/mail accounts, and software upgrades• Maintain file plans for office of… Show more • Operator and trainer for multiple mainframe computer system that processes messages to and from Missile Warning, Space System, and Air Defense Sites worldwide in Cheyenne Mountain• Continuously worked in a high operation tempo tactical environment• Supervised five colleagues• Administrator 1600 computers running MS products and other mission critical software• Administrator for 1700 user/mail accounts, and software upgrades• Maintain file plans for office of thirty-six• Provided technical support for all mission critical circuits to include locations circuit failures using fault isolations procedures and equipment• Maintained and updated/loaded keys on various cryptographic devices Show less