Alison Smith Email & Phone Number

Brighton, United Kingdom

Provided administrative, clerical and organisational support to training team and sales department inc. Managing Director of RBI Recruitment & Sales Directors. •Managed a service focused support operation. •Motivated the team to exceed customer expectations, delivered exceptional customer service and exceed objectives. • Agreed and communicated team objectives, remaining focused on customers requirements while working within restraints of processes and deadlines. • Used measurement processes and systems to monitor performance against targets. Setting up and monitoring individual KPI's. • Recruited, trained and developed staff that supports the achievement of high standards of excellence and satisfaction in their performance. Used the company's PDP process to support. • Worked with the Sales Director to create a climate which encourages the generation of ideas for new business opportunities. • Ensured that all processes and procedures were clearly explained and adhered to. • Communicated service activity results and market intelligence to Sales Directors and sales teams. • Ensured regular, minimum monthly team meetings took place. • Regularly reviewed structure, with Sales Director, to ensure the continuation to deliver on department and business goals and strategy.