Alison Smith Email & Phone Number

Birmingham, England, United Kingdom

Crewe, England, United Kingdom

• Provide personal care including infection prevention and control• Taking patient ECG and performing ultrasound scans• Assisting with clinical duties• Taking of patient observations• Communication with patients and relatives• Performing last offices – care for a patient after death• Providing a caring and sympathetic ear for the patient• Processing intake and discharge • Maintaining medical records

• Volunteer at Sandbach Animal Rescue• Primary carer for aged relativeEducation in: -• Introduction to phlebotomy• Advanced phlebotomy and cannulation; Live blood draws

Crewe, England, United Kingdom

• Process owner and principal interface for multiple major UK clients • Act as Change consultant for major project Change• Translating business requirements into protected Change periods• On-boarding of new accounts into standard process frameworks• Leading a team of resources – both locally and in offshore locations• Creating, tracking and managing service improvement plans – to achieve and exceed customer expectations• Providing mentorship and education for new Change Managers• Balancing business Change activities with the requirements within an environment that needs to be highly available at all times• Developing and evolving the change process to meet the changing needs of business and technology platforms.

Crewe, England, United Kingdom

• Ensuring all Changes are recorded, assessed and implemented in a controlled manner• Chairing Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings as appropriate• Own end-to-end authorisation of Changes from CABs and ECABS• Managing and publishing forward schedule of change• Provide early education for major projects to utilise Change process effectively• Daily interface with multiple stakeholders including customer, project team, service management and architects• Leading PIR calls including updating lessons learnt into process improvements

Crewe, England, United Kingdom

• Executing identity and access management process across various technology platforms - including Active Directory, SecurID and Microsoft Exchange Administrator• Application administration for Lotus Notes including end user support• Server administration for end user services• Handling escalated calls from First Level Support including remote control of live users’ machines to resolve issues• PGP 3rd Level Support – diagnosing issues across the whole estate• Involved in off-shoring contracts – providing knowledge transfer details, improving and updating all documentation across the Service Desk environment

Crewe, England, United Kingdom

• Call logging and management of individual and team queues• First time fix and knowledge base enhancements• Client escalation and complaint management• Incident management for priority incidents• Leading recovery actions on failing SLA elements of service

Level Iv – Foundation Vaccination (Practical Complete, Theory In-Progress), Healthcare, Level Iv – Foundation Vaccination (Practical Complete, Theory In-Progress)

Level Iii - Introduction To Phlebotomy; Level Iii - Advanced Phlebotomy And Cannulation;, Healthcare, Passed

Level III - Introduction to phlebotomy Level III - Advanced phlebotomy and cannulation Live blood draw

Lean Yellow Belt Accreditation, Information Technology, Lean Yellow Belt Accreditation

Itil V3 Foundation Course & Exam, Information Technology, Pass - 36/40

Pgp Whole Disk Encryption Course, Information Technology, Passed

Maintaining Domino R5 Users & Maintaining Domino R5 Server Infrastructure;, Information Technology, Passed

Maintaining Domino R5 Users & Maintaining Domino R5 Server Infrastructure NVQ Level II Customer Service

Nvq Level Iii Business Administration, Business Administration And Management, General, Passed

Nvq Level Ii Business Administration;, Business Administration And Management, General, Passed

NVQ Level II Business Administration RSA II Text Processing – Distinction RSA I Text Processing - Distinction

Gcses, 9 Gcses A-C Including Maths, Science And English