Alison Speight Email & Phone Number

Norcross, Ga

• Inventory Analyst - Monitor and replenish inventory for major Regional Office Centers and their technicians (3 major warehouses and roughly 145 technicians). Place ISO (internal sales orders) for closing warehouses to move stock. Generator BOMs and Alternative BOMs for items so that inventory for local warehouse will be correct. Run and check inventory count. Cover for parts coordinator and other departments when short staffed or behind. Also helps manage the Atlanta and San Diego Warehouse.• Parts Coordinator - Enter new parts to be set up in Oracle on a daily basis. Gather information for Purchasing Department and Engineers. Supervise on hand quantity and inventory at local warehouse and offsite warehouse. Run month end reports, parts creation reports, and monthly/daily reports for supervisor. Perform other necessary tasks from supervisor and other departments. Create SOP’s for different job duties. Train new hires for administrative assistant position when needed.• Administrative Coordinator - Utilize customer service skills to maintain a highly professional image of Mood Media (DMX). Answer incoming main line. Confirm ship receipts in Oracle from Purchasing Department, as well as make sure all pick slips and purchase orders have been confirmed and received from prior day. Daily administration duties.

Norcross, Ga

•Administrative Coordinator – Utilize customer service skills to maintain a highly professional image of Mood Media. Answer incoming main line. Confirm ship receipts in Oracle from Purchasing Department, as well as make sure all pick slips and purchase orders have been confirmed and received from prior day. •Logistics - Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers. Organizes and maintains hard copy and electronic documentation supporting order fulfillment and distribution means. Works closely with providers to assure efficient and effective execution of defined processes and transportation. Arranges warehousing and transportation of products to customers. •Receptionist - Utilize customer service skills to maintain a highly professional image of Georgia Duplicating Products. Answer all incoming service phones. Receive and properly enter into system all customer service calls, confirm hours of operation, first and last name of caller, and contact phone number. Route service technicians based on location, response time and type of call. Ensure technicians have a call and are dispatched at all times. Monitor the age of all calls. Ensure technicians have calls for next morning – shop call for inventories and/or meetings, customer call from another technician, install calls or 6-12 months no activity accounts. Communicate to technicians via cellphone to enhance communications. Perform am/pm checks on technician’s daily log, and turn into service manager every Friday. Call customers when a technician reschedules because then office was closed. Reschedule the call and re-confirm hours of operation, if necessary leave a message for customer to call dispatch for a time to reschedule. Monitor technicians in field. Complete end of month cleanup so the productivity numbers can be generated in a timely manner. Bad meter clean up. Close calls that are stuck in the system.

Marietta, Ga

Directly dealt with customers either by telephone, electronically or face to face. Respond to customer inquiries as well as handle and resolve customer complaints. Process orders send out ordering forms, and sample requests. Oversee production of orders. Answered multi-line phone system.

Lawrenceville, Ga

Directly dealt with customers either by telephone, electronically or face to face. Respond to customer inquiries as well as handle and resolve customer complaints. Process orders send out ordering forms, and sample requests. Kept records of credits, returns, comments, complaints, and previous order history. Answered multi-line phone system. Ran LTL and Ground trucking quotes as well as scheduling pick ups.

Criminal Justice And Corrections

High School Diploma

Master’S Degree, Business Administration And Management, General