• Responding to web orders, E-mails and phone enquiries, progressing leads, handling shipping and communication logistics.• Maintaining CRM databases and websites, assisting with social media and website content.• Marketing, accounting, HR and administration duties keeping accurate accounts.

• Provide support to the marketing director to manage brand and Lead Generation.• Develop and execute marketing campaigns, maintain and update all CRM databases, create reports on marketing performance, maintain schedules for marketing initiatives and to assist with social media and website content.• Staff training across all departments within the company, wrote and implemented new procedures and processes.

• Answered calls on the helpline, which is the first line of contact.• Provided emergency debt advice, which could be anything from dealing with bailiffs to Court Orders & completing court paperwork.• Conducted and completed a review of the client’s financial situation and processed all data.• Provided realistic long-term advice, offering the best debt solution of either a reduced payment plan or a form of insolvency such as an IVA or bankruptcy.

• Customer Service Representative within the call centre, providing a range of banking services, handling customer queries and complaints effectively. • Interacted with customers daily, receiving customer comment scores in excess of 96% positive.• Managed a newly created Litigation Charges Claim team within the Customer Relations department. • Trained and supervised 20 staff members. Gave on the spot-training sessions on any new procedures to help the bank provide a service to their customers (reclaiming bank overdraft charges).