Ali Uzzell Email & Phone Number

Torquay, England, United Kingdom

We all want our businesses to be successful and a critical part is to put your customers at the heart of your business. If you want your customers singing your praises and coming back for more you cannot rely on doing what you have always done and hope for the best, you need a plan to keep exceeding customer expectations.Understanding your Customers and building Customer Relationships that create trust and loyalty consistently.Get this right and you will stand out from your competitors, be known as AMAZING to deal with and the best part, your Customers will be your POWERHOUSE marketing tool. Spreading the word of why they LOVE being your customer.Do you wonder why other businesses are ACING Customer Service, wondering what their secret is?They have Customers at the centre of their business and SUPER STARS that deliver it by following 6 simple steps:🧍Make it PERSONAL🛡️Build TRUST 🤩Manage, Meet & Exceed EXPECTATIONS🕑Make it EASY👂UNDERSTAND🛠️Apologise and FIX IT when things go wrongTreating Customers as individuals makes them feel valued and begins to create those critical trust moments. Managing, meeting and exceeding expectations is vital and with Customers expectations for ever increasing, giving them the unexpected will help you to stand out.Customers are time poor, put the effort in, so they do not have to.Understanding your customer is about EMPATHY, especially when things go wrong. Understand the emotion, how its impacted and WOW them by resolving their situation.Customer Service Super Stars have a set of interpersonal skills that enable them to excel at delivering Customer Experiences that are memorable for all the right reasons and encompasses our SUPER 6.I can help you take the next steps to creating a Customer Centric BusinessReady to explore how I can help drive up Customer Satisfaction in your business?Call me on 07946964372

Devon

A freelance MHFA England Instructor delivering training that enables delegates to:• Spot the warning signs of poor mental health• Develop skills and builds confidence to approach and give initial support • Build an understanding of Mental Health Conditions• Help to tackle stigma and discrimination around Mental HealthCourses include:Mental Health Awareness (1/2 Day) Mental Health Champion (1 Day)Mental Health First Aid (2 Days)Mental Health First Aid Refresher (1/2 Day)All courses can be delivered face to face or online with options to split the sessions into smaller bite size sessions.Want to find out more 👇🏽📧Email ali@rootspd.co.uk📞Call 07946064372

United Kingdom

Would you know how to help a work colleague, friend or family member who is struggling with their Mental Health? Would you know what to say?My role with SSG is to deliver Adult Mental Health First Aid training, which enables individuals to give initial support to someone who is experiencing poor mental health in the workplace.This course takes you through:• How to spot the warning signs of poor mental health• Develops your skills and builds your confidence to approach and give initial support • Help you to tackle stigma in the world around you about Mental Health• Increases your awareness and knowledge of Mental Health DisordersSSG delivers Health & Safety training covering the SW of England, priding themselves on delivering training that inspires people and businesses to work safely and sustainably.

United Kingdom

This has been a game changer in my training career with a steep learning curve using drama-based learning, working with actors. Having to unpick my ‘chalk and talk’ training style to a new intuitive way.Exciting, scary, rewarding, and fun! A privilege to have worked in drama-based learning for 16 years, working on significant projects with amazing teams who I consider my friends.Projects included Customer transformational training programmes and Cultural Change Conferences which has driven significant improvements in their business, improved customer satisfaction and employee engagement.

Eastleigh, England, United Kingdom

Delivering 'Welcome to Excellence' Programmes which include:Welcome HostWelcome AllWelcome Host GoldWorking with a wide range of tourism businessesExceeding Visitors Expectations

Devon

Roots are a Training Consultancy whose innovative training is participative and experiential. Our aim is to make a difference, giving individuals and the companies that they work in the ‘Roots to Grow’A passion for the development of people and recognising the potential in individuals, groups, and providing excellent support in the achievement of their goals. Our aim is to provide training that focuses on behaviours and attitudes that stimulate to engage participants, vivid enough to remember and practical enough to be applied easily in any workplace or in life in general. We emphasise on the key behaviours required to deliver outstanding service to all customers, enabling individuals to identify and demonstrate effective customer service skills and understand the impact individuals have on performance.

Torquay, England, United Kingdom

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Delivering the 'Welcome to Excellence' Programmes which included:Welcome HostWelcome AllWelcome Host GoldWorking with a wide range of businesses including Hospitality and Hospitals

Torquay, United Kingdom

Coordinate the management and deployment of volunteers so that a positive visitor experience was given to all visitors to the temporary music installation. Also conducted school briefings to ensure their safety and comfort. Held daily team briefings and debriefings and reported back to Project Manager daily.

English Riviera

Delivered Customer Service Training to Hospitality businesses working with a wide range of businesses including B&B's, Hotels, Restaurants, Cafe's and Attractions.

Stroud, Gloucestershire

Gave support to children with Learning Difficulties

Stroud, Gloucestershire

In house trainer responsible for:Induction ProgrammeSales TrainingProduct TrainingCall Centre CoachingDeveloping a Skills MatrixTraining Needs Analysis