The Director of Franchise support is primarily focused on supporting franchisees throughout the new franchise opening process, as well as ongoing continued support for established franchises. This position will facilitate communication between our business and the franchisee, in a broad range of development activities. This is a client-interactive position and frequent, constructive and positive dialogue with our franchisees is hallmark to the role. It is imperative that the specialist develop strong relationships across the organization while serving as an advocate for the franchisee.Key Responsibilities: Serves as the key contact for new franchisees, ensuring timely and thorough execution of the franchise opening plan.Advocates for the franchisee, ensuring questions and concerns are being addressed; communication is open and fluid.Partners closely with our training, operations, and marketing teams, collaborating on areas of focus at each phase of the process.Manage the opening process for new locations in addition to ongoing franchisee support, ensuring brand and operational standards are met in accordance to planned project timelines.Builds and maintains collaborative processes and systems (including calendars, tracking sheets) to ensure all milestones are met.Serves as the primary point of contact on all project progress to the development, operations, marketing, accounting, compliance and learning teams. Maintain and deliver milestone reports to cross functional partners.May act as liaison between franchisees and third-party vendors.Maintains Franchisee documentation/correspondence, assists in securing necessary entitlementsComplete special projects or other duties as assigned.