Alison Walker

Alison Walker Email and Phone Number

Customer Journey & Transformation Leader | Portfolio Office Expert | Enabling Strategic Change @ Virgin Money
glasgow, glasgow city, united kingdom
Alison Walker's Location
Derby, England, United Kingdom, United Kingdom
About Alison Walker

Portfolio Office Lead with a proven track record in driving strategic change, innovation, and transformation, I am passionate about leading initiatives that deliver value and sustainable growth across organisations. With extensive experience in change and transformation, I specialise in creating and executing strategies that empower teams and elevate customer experiences.Throughout my career, I’ve successfully managed and delivered cross-domain programs, aligning complex projects with business goals to ensure high-impact results. I bring a customer-centric approach to customer journey management, ensuring that every transformation enhances customer satisfaction and loyalty.I am known as a collaborative and forward-thinking leader who inspires teams to reach their full potential. My focus is on fostering an environment where innovation thrives and change is embraced, all while maintaining clarity, alignment, and shared vision.

Alison Walker's Current Company Details
Virgin Money

Virgin Money

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Customer Journey & Transformation Leader | Portfolio Office Expert | Enabling Strategic Change
glasgow, glasgow city, united kingdom
Website:
virginmoneyukplc.com
Employees:
875
Alison Walker Work Experience Details
  • Virgin Money
    Portfolio Office Lead
    Virgin Money Sep 2024 - Present
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  • Rbs International
    Customer Journey & Transformation Lead
    Rbs International Feb 2022 - Aug 2024
    Define and deliver the customer journey vision and innovation strategy.Define, measure and deliver the portfolio roadmap, product backlog and end to end customer proposition.Drive continuous improvement in processes and systems delivering customer experience.Responsible for the delivery of multiple projects within the programme of workLeading delivery with scaled Agile and P3M tools and methodologies spanning value stream, portfolio, programme and team levels.
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  • Rbs International
    Customer Journey Manager
    Rbs International Apr 2021 - Feb 2022
    Designing and delivering incremental change to customer journeys in support of our digital and automation strategyLeading the development of customer journeys through innovation; driving program expansion into new channels Developing strong relationships and networks throughout the organisation. Cross team collaboration and awareness ensures strong internal and external stakeholder alignment across the complete customer propositionLeading projects within all jurisdictions; maintaining the project deliverables from a timeline, scope and budget perspective
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  • Rbs International
    Design & Delivery Manager
    Rbs International 2020 - Apr 2021
    • Ensured all projects were aligned to our strategic goals and objectives in support of our digital and automation journey.• Developed strong relationships and networks across the organisation, supporting the delivery of new initiatives aligned to our customer journey.• Critically assessed potential risks and implemented counter measures to ensure long term sustainability of required processes and procedures.• Maintained an effective, efficient operational environment to support a strong control culture.• Kept customers and their interests at the forefront of all activities within the business.
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  • Rbs International
    Regional Sales Director
    Rbs International 2010 - 2020
    • Responsible for exceeding team targets by delivering market leading employee engagement scores.• Attained industry leading customer satisfaction scores over multiple years to the benefit of the business.• Met the challenge of changing market conditions and transformed/simplified the business model.• Generated a culture of improvement through observational call coaching, feedback, and follow-up.• Successfully doubled employee productivity by implementing effective time management procedures.• Designed and implemented a refined MI methodology measuring performance across International Personal Banking.
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  • Rbs International
    Relationship Manager
    Rbs International 2006 - 2010
    Cultivated relationships with existing customers to exceed balance and income targets by conducting personal reviews to identify customer needs and improve customer serviceSuccessfully leveraged UK partner relationships growing the customer base as a resultDeveloped and delivered a service excellence program which resulted in the team achievingnumber 1 for 2008Transformed employee recognition ethos within the business with measurable success
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  • Natwest
    Various Branch Positions Held
    Natwest 2001 - 2006
    Successfully managed a branch and team developing key management and coaching skillsMaximised cross sales by identifying and fulfilling customer needs through personal reviews, referring them to specialist providers where appropriate Trained new staff members whilst in addition supporting/coaching existing employeesManaged weekly activity to ensure targets were exceeded resulting in increased sales revenueDeveloped an understanding of financial markets and risk/compliance within the banking industry
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  • Mcdonald'S
    Assistant Store Manager
    Mcdonald'S 1995 - 2001
    Responsible for managing, implementing, communicating and embedding projects required within the business whilst ensuring timescales and budgets are met Develop strong relationships and networks with internal stakeholders to support the delivery of customer journeys and new initiativesResponsible for the management of profit and loss across the storeTrusted with the management of staff, gaining skills in coaching and personal development Ensured customers received a high standard of care and service at all times Supported junior managers through the management training programme so to aid their development
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Alison Walker Skills

Leadership Portfolio Management Data Analysis Banking Risk Management Financial Risk Retail Banking Credit Change Management Kyc Customer Service People Management Sales Innovation Development

Alison Walker Education Details

Frequently Asked Questions about Alison Walker

What company does Alison Walker work for?

Alison Walker works for Virgin Money

What is Alison Walker's role at the current company?

Alison Walker's current role is Customer Journey & Transformation Leader | Portfolio Office Expert | Enabling Strategic Change.

What schools did Alison Walker attend?

Alison Walker attended Cipd Qualifications, Institute Of Leadership And Management (Ilm), The London Institute Of Banking & Finance, Derby College, Littleover Community School.

What skills is Alison Walker known for?

Alison Walker has skills like Leadership, Portfolio Management, Data Analysis, Banking, Risk Management, Financial Risk, Retail Banking, Credit, Change Management, Kyc, Customer Service, People Management.

Who are Alison Walker's colleagues?

Alison Walker's colleagues are Lisa Towers, Graham Reed, Michelle Levett, Chris Potter, Samantha Mcmanus, Shaquille Joyram, Allison Welsh.

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