Job Dimensions:Operationally responsible for service delivery of global and regional offshore IT Application Management Services for Suntory Core applications. Monitoring that contractual obligations are met for application management, application development and service levels for the European region.Operating under the key ITIL principles and processes: Incident and Problem Mgmt., Demand Mgmt. for project, major and minor enhancements and change/release management.Ensure IT remains customer-centric, structured and consistent with effective common processes and ways of working.Alignment of the IT Operations and Services with the IT Strategy to contribute to the delivery success.Cooperate to oversee and evaluate the effectiveness of the services delivered to SBFE by both IT teams and partners.Key ResponsibilitiesManage Operations and Delivery teams to ensure high performance and delivery according timelines and SLAs and ensure that the Services are delivered in line with business expectations. Manage and control external resources providing the service.Lead the Demand management and prioritisation decisions, in agreement with key stakeholders.Participate in the governance decisions and identify action items.Lead continuous improvement initiatives. Ensure that obligations are met in regard to JSOX & GDPR policies.Review, recommend, and oversee all vendors and managed service agreements.Lead the performance review meetings with the SBFE Business units IT Managers and vendors.Responsible & accountable of the IT Service for the Regional Applications in scope: SAP (multiple modules), Salesforce and Kantar.Responsible of additional Services provided to IT and/or Business functions: Testing Capability and RPA.Participate to establish and enforce IT policies, processes, portfolio management, development standards and methodologies.

The ITBP supports the rollout of Regional Projects within their respective IT Domain and manages the portfolio of local applications. The ITBP tracks and reports on the ROI of all Roadmap and Strategic Projects to ensure that the objectives of the Business Case are achieved. Key Accountabilities• Engage with Business teams to help prioritise and scope the IT plan in line with business priorities and the overall IT Strategy. • Work with other LBPOs to understand business requirements / demand for IT services and engage with the Regional IT Teams to detail the business requirements and understand how these will be met.• Communicate IT Strategies and Roadmap plans to the business ensuring that the Business has good visibility of upcoming programs that will impact them. • Support the rollout of regional projects within their respective IT Domain • Manage the BU IT portfolio and plans, gaining visibility of IT Innovation roadmaps by BU with the indication of business change and resource impacts.• Act as the first point of contact between IT and the Business regarding IT innovation, provide support to capture the BU demand and facilitate the creation the relevant RFC and BRD documents.• Undertake the necessary activities to activate Regional IT Innovation and manage delivery of any approved local IT projects within the BU.• Manage Projects to support local business growth programs as aligned with overall IT and business plans, working with appropriate Regional IT Teams (Application and CTO) to ensure achievement of these programs.• Responsible for the delivery of a reliable local applications service. Review and proactive identification of improvements of all existing local IT Services within their assigned IT Domain. • Own reviewing new/changed expectations for solution/financials/contract alignment.• Ensure that Regional Governance and Policy is adhered too and followed while also educating the Business on these plans.

• Point of interface and escalation between live IT service and the internal business, ensuring that the live service matches the expectations of the GB & I business.• Ensure incidents, changes, problems, and request fulfilment are effectively managed and processed within the LRS operating procedures and policies.• Management of SLAs and respective KPIs, negotiating new SLAs for new services and ensuring that the expectations of the business are set accordingly.• Identifying improvements in Change, Incident, Request fulfilment and Problem management processes, and working with supplier and cross functional teams to implement these improved processes.• Working with the business to ensure that IT remains aligned with their needs and requirements, including out of hours services.• Understanding of all IT services used by LRS, and the priority given to them by the business.• Member of the risk management and compliance committee for both IT and the manufacturing site• Input in to Manufacturing CAB, advising on the impact to the business for requested approval of emergency and escalated changes. • Major Incident Manager who provides business engagement at all levels during major incidents and major changes that impact on availability of business critical services, producing relevant and clear communication.My role also encompasses staff capacity planning, service process design, performance analysis, and developing proactive resolution plans, managing a team of 7. As a champion for all Continual Service Improvement initiatives, I am responsible for the creation and maintenance of a continual service improvement program, responsible for maintaining and improving on-going quality in IT services and I am held accountable for the outcome of on-going improvement activities.

• Responsible for managing IT application and infrastructure services to the manufacturing site. • Member of the extended site leadership team. • Site liaison for IT through divestment of business. • Responsible for transition services agreement delivery to site.• Operational support to incoming owning company. • Business partner to leadership team and key business stakeholders. • Responsible for a team of 12 people covering support, infrastructure and projects functions, both contractors and permanents. • Key career success - the successful restart following brand and site divestment, bringing together a new and diverse team to supply operational support and successful delivery of the IT TSA.

• Managing the implementation of new and upgraded IT business applications and infrastructure projects. Major projects include CMMS implementation, Win 7 upgrade, hardware refresh, workflow applications. • Advised and assisted stakeholders and project managers with business justification, BRD and PIF documentation • Escalation point and liaision with suppliers to ensure quality delivery in line with GSK standards, compliance with GSK central project review process, cross functional liaison to ensure minimal dept and site disruption, risk analysis, progress monitoring, training and reporting.• Negotiated and maintained service delivery contracts for both project and support work. • Development and coaching of staff members, improved department effectiveness using ADP techniques.

• 12 month secondment to gain full visibility of a £38million NI spend, identify areas for cost savings, supplier reduction, build relationships with corporate suppliers, ensure corporate compliance.• Developed NI area strategies and make recommendations for procurement projects.• This area has previously been unmanaged with little detailed information available, no processes in place and no systems for data capture or control.

• Purchase spend £10 Million, procurement of commodity raw material for PVC production, 3rd party items, fabrication facilities & business travel. • Supplier evaluation, monitoring and escalation scenarios. Supplier pool management, selection & assessment of new suppliers. • Management reporting on spend & savings. • Management and administration of procurement contracts. • Day-to-day management of 3 buyers and stand in Purchasing Manager for extended periods of time.• NPM purchasing for all sites, including machinery and services focusing on stock reduction & implementation of e catalogue strategies, working both with UK and European suppliers.

• Purchase spend of £6 Million.• Responsible for all purchasing within company using MRPII. Products portfolio electronic components, cables & connectors. • Supplier evaluation, monitoring & escalation scenarios. • Management reporting on spend & savings. Stores & stock management, production planning & material planning. • Day-to-day management of 2 material planners.

MRPII purchasing of large pumps and peripherals. Liaising with suppliers, order processing & expediting. Reporting of material status to production meetings.