Alison Wright Email & Phone Number

Cirencester, Gb

Cirencester, England, United Kingdom

Cheltenham, England, United Kingdom

Gloucester, United Kingdom

Staverton, Gloucester

Kemble

- Answering telephone calls.- Creating new accounts for new customers and running the necessary credit checks- Raising sundry credit/invoices on system.- Working towards month end targets.- Managing accounts.- Chasing customers when debt becomes due by email and telephone.- Performing credit checks on new sales accounts.- Approving sales orders- Sending customers invoices and statements - Approving card payments via a secure payment online.- Issuing refunds via sage pay online- Assisting customers with possible disputes/queries.- Raising appropriate paperwork for customer refunds- Posting cash and cheque payments to the sales ledger- Raising journals - Post-franking and folding the daily invoices/statements- Monthly credit checking for existing customers- Providing/requesting trade references to suppliers or buyer

Gloucester, England

Key Responsibilities- Answering telephone calls.- Discussing payment plans or settlements with customers.- Raising credit notes on system.- Working towards month end targets.- Managing accounts.- Chasing customers when debt becomes overdue by email and telephone.- Performing credit checks of new sales accounts.- Approving commercial orders prior to contracts completed. - Sending customers invoices and statements when requested.- Assisting customers with possible disputes/queries.- Working between new and old systems in a migration environment- Raising appropriate paperwork for customer refunds

Gloucester, United Kingdom

- Pricing invoices on system.- Raising manual invoices.- Working towards month end targets.- Managing accounts.- Chasing customers when invoices become overdue by email telephone and letter.- Management of insolvent companies.- Dealing with insolvency practitioners for companies that have become insolvent.- Assisting customers with possible queries/disputes.- Dealing with change of tenancy/responsibility.- Preparing Legal referrals to collection agencies and solicitors.- Liaising with meter operators regarding disconnections for non payment on accounts.- Answering telephone calls.- Discussing payment plans or settlements with customers.EDF PROJECTSSME Project:Chasing small Businesses with aged debt by letter email and telephone – researching the web for telephone numbers and registered address i.e. Land registry - Writing off customer accounts – discussion of payment plans or settlements with customers - Sending customer details to legal agents with legal referralsCredit Project:Refunding customer accounts sitting in credit – sending money to bad debt recovered – writing back credits Work instructions project:Creating and editing the process guidelines for a new system for EDF energy systems for receivable and collections.

- Collecting payments by card- Answering telephone calls- Filing- Working towards month end targets- Account Management- Pro-actively chasing customers before invoice due date via telephone, Letter and email- Working with strict deadlines for deliveries- Assisting customers with invoice and other queries- Placing accounts on stop when required

Qualified In Second Level Aat, Aat Level 2 Certificate In Accounting

AAT Level 2

Qualified In Nvq Level 2 Beauty Theropy, Nvq Level 2 Beauty Theropy

NVQ Level 2 Beauty Theropy

Pass

Studied