Alison Chase Email & Phone Number

Glasgow, United Kingdom

Falkirk

• Enhance operating performance, oversee regulatory compliance and build operational excellence• Prepare, manage and monitor budgets for a £6 million revenue generating business• Manage a team of 60 direct reports• Ensure relevant checks and balances are in place to deliver against set KPIs• Provide strategic direction and implement strategic planning processes• Ensure customer feedback translates to workable solutions that drive customer satisfaction • Responsible for staff development, talent management and effective succession planning• Play a key role in business change initiatives, such as the conversion to digital cinema• Chair monthly staff meetings focused on setting expectations and implementing required coaching• Continuously liaise with the management team to ensure the Cineworld vision is correctly implemented• Identify opportunities to implement initiatives that can grown business, market share and EBITDA• Ensure a commercial approach runs through all operations and that business policies are adhered to▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Achievements:» Current market share 3.5% above company average through customer-led changes in service delivery» Achieved a 100% increase in customer membership acquisition by fostering a 'Customer First' culture» A successful project to improve customer experience has been rolled out regionally and nationally» Created and is currently enhancing a digital communication system for employees» Orchestrated the successful operning of a strategic partnership with a well known branded franchise» Chaired a regional project that resulted in optimum performance and improved sales of +10% Yr/Yr» Created and implemented a personal vision of success to promote the brand and engage staff

Glasgow

• Promoted to provide strategic direction and drive the customer experience • Managed a team of over 40 direct reports across numerous departments• Ensured continuous revenue growth and effectively managed the P&L and overall operations• Delivered effective facilities management that reduced costs and maximised productivity▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Achievements:» Developed a business plan and drove admissions to +9% and profit margins to + 267% against budget» Identified and fostered B2B links that ensured increased added vale to monthly card members» Achieved consistently excellent audit and regulatory compliance with year on year improvement» Received multiple 100% Mystery Shopper Audit scores» Improved margin by driving wastage and shrinkage to 10% below budget» Achieved excellent spend per customer and significant improvements in overall base line profits

• Recruited by Cineworld Cinemas to drive revenue growth and manage a team of over 120 direct reports• Managed all aspects of the cinema operation including HR and training, health & safety, and marketing• Deputised for the General Manager during periods of their absence• Fostered, maintained and nurtured internal and external relationships to facilitate revenue growth▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Achievements:» Implemented strategic sales techniques that drove retail spend to +104% against budget» Reduced shrinkage and wastage by 10% against previous year through effective product management» Improved audit grades and regulatory compliance in all areas of responsibility» Introduced annual staff appraisals to reduce staff turnover and improve customer service

Master'S Degree, Ancient Philosophy & Mythology

Bachelor Of Arts (B.A.), Latin