Sr. Product Manager on the Quickcharge business for Transact Campus.

Product leader for a SaaS cannabis tech start-up that provides a point-of-sale and inventory management product for cannabis dispensaries. I started as a freelancer in a hybrid product role, helping the company refine the product and implement proper product development processes. Joined full-time as a member of senior leadership focused on improving product usability and implementing revenue-generating features. - Spearheaded KlickTrack’s entry into the Alaska market by designing and… Show more Product leader for a SaaS cannabis tech start-up that provides a point-of-sale and inventory management product for cannabis dispensaries. I started as a freelancer in a hybrid product role, helping the company refine the product and implement proper product development processes. Joined full-time as a member of senior leadership focused on improving product usability and implementing revenue-generating features. - Spearheaded KlickTrack’s entry into the Alaska market by designing and developing a compliant, state-specific product MVP, contributing to the company’s market expansion and growth goals. - Designed and developed, from concept to launch, the strategic implementation of a Pin Debit payment system, boosting sales growth for dispensaries and contributing to KlickTrack's goal for revenue expansion.- Led the effort to optimize dispensaries' inbound and outbound inventory management process and UI interfaces, resulting in increased operational efficiency, elimination of manual data entry, and compliance with new legal regulations.- Established and led weekly meetings with cross-functional stakeholders to discuss customer feedback, review the latest analysis findings, communicate roadmap progress, and proactively address potential issues.- Led an initiative to overhaul the customer support center, focusing on the creation of intuitive taxonomy, user-friendly design, and self-service tools, which significantly reduced support tickets and improved customer satisfaction by 10%.- Increased team productivity and accelerated launch cycles by paring down the backlog to enable rapid development of critical features, resulting in an average of 2 monthly releases.- Introduced formal QA practices, hired the company's inaugural QA resources, and implemented Test Rail, resulting in faster launches and a 20% decrease in customer-reported defects for new releases. Show less

- Implemented an Agile Scrum framework and basic project management processes into the product lifecycle, resulting in a 50% increase in team productivity and a 30% acceleration in delivery pace. - Utilized stakeholder and customer feedback insights to develop a product strategy and roadmap that prioritized customer-centric initiatives that increased customer satisfaction and facilitated company growth. - Introduced and set up the company JIRA and Confluence instances, improving… Show more - Implemented an Agile Scrum framework and basic project management processes into the product lifecycle, resulting in a 50% increase in team productivity and a 30% acceleration in delivery pace. - Utilized stakeholder and customer feedback insights to develop a product strategy and roadmap that prioritized customer-centric initiatives that increased customer satisfaction and facilitated company growth. - Introduced and set up the company JIRA and Confluence instances, improving project tracking and fostering cross-departmental collaboration. Show less

Founded Permaflora, an innovative floral studio crafting unique, everlasting paper flower arrangements, botanical sculptures, and keepsakes. I took Permaflora from a part-time venture into a full-time business in 2019 and doubled revenue in the first year.- Leveraged market, competitor, and customer insights to conceptualize, develop, and launch Permaflora's paper plant and botanical collection, selling out the debut line within 6 weeks of the initial launch. - Developed… Show more Founded Permaflora, an innovative floral studio crafting unique, everlasting paper flower arrangements, botanical sculptures, and keepsakes. I took Permaflora from a part-time venture into a full-time business in 2019 and doubled revenue in the first year.- Leveraged market, competitor, and customer insights to conceptualize, develop, and launch Permaflora's paper plant and botanical collection, selling out the debut line within 6 weeks of the initial launch. - Developed Permaflora’s marketing strategy utilizing insights gained from competitive and market analysis, resulting in a 3x increase in Instagram followers and a 200% increase in revenue in the first year. - Analyzed sales metrics, customer feedback, and analytics data to assess performance, identify areas of improvement, and develop growth strategies. Show less

Program leader for a multi-month, complex global campaign, Project #ShowUs, for the DOVE brand client at Sapient, a digital-first agency. I led the strategy, ideation, and execution of the program, which went on to win over 40 industry awards and accolades for innovation, creativity, and social strategy.- Led a team of 20+ cross-functional resources and 3 external partners in the design and execution of global program deliverables, including print and digital ad campaigns, a website… Show more Program leader for a multi-month, complex global campaign, Project #ShowUs, for the DOVE brand client at Sapient, a digital-first agency. I led the strategy, ideation, and execution of the program, which went on to win over 40 industry awards and accolades for innovation, creativity, and social strategy.- Led a team of 20+ cross-functional resources and 3 external partners in the design and execution of global program deliverables, including print and digital ad campaigns, a website, social strategy and engagement, experiential and interactive events, and a 5-minute sizzle reel.- Developed the program execution strategy and roadmap to identify potential issues, optimize resource allocations, and ensure collective understanding and consensus on the steps required to achieve the program goals.- Redesigned the workflow and review process between the agency, client, and program partners to enable real-time feedback and collaboration, which increased program efficiency and proactively mitigated potential risks.- Developed the contractual framework for the program, ultimately securing $3.5 in new business opportunities and enhancing the agency’s global visibility and growth. Show less

Operations and technical project management leader for the digital arm of an ad agency, overseeing nearly $10M in annual billings. I built and led a team of 7 direct reports who managed a diverse array of digital projects and technical products for clients such as Google, Hershey, Stanley Black & Decker, and Windstream. - Proactively identified growth opportunities, managed the digital project pipeline, and identified potential risks to ensure successful project outcomes.-… Show more Operations and technical project management leader for the digital arm of an ad agency, overseeing nearly $10M in annual billings. I built and led a team of 7 direct reports who managed a diverse array of digital projects and technical products for clients such as Google, Hershey, Stanley Black & Decker, and Windstream. - Proactively identified growth opportunities, managed the digital project pipeline, and identified potential risks to ensure successful project outcomes.- Provided thought leadership and consultation for creative and customer engagement teams on utilizing cutting-edge technology to develop impactful campaigns.- Collaborated with cross-functional department leaders to craft agency pitches that effectively communicated complex digital concepts to technical and non-technical stakeholders, ensuring cross-functional alignment and stakeholder buy-in. - Maximized revenue possibilities by successfully implementing the usage of agile resource-based retainers over fixed-feature waterfall contracts, resulting in a significant increase in agency profitability and generating $7M+ in billings over three years.- Implemented tools and processes that streamlined the digital department’s resource allocation process and provided a real-time understanding of resource bandwidth, resulting in increased productivity and reduced friction between project teams.- Served as a Board of Directors member for KBShe, an internal initiative dedicated to promoting equality, diversity, and the empowerment of women in advertising. Show less

- Oversaw day-to-day management of digital projects and assisted in the growth and profitability of the creative technology discipline. - Developed process and structure for experiential technology projects and ran day-to-day project management on initiatives for the creative technology R&D program.- Promoted in less than a year to Director of Technical Operations.

After working out of the Seattle office for a year and a half as a Sr. Engagement Manager I was asked to see if we could build a presence for Substantial in New. York.- Established office processes and protocols for the temporary New York office- Developed procedures for remote team collaboration and execution- Identified business opportunities and fostered client relationships- Met and pitched to prospective clients

Acted as an engagement manager which was a multi-faceted role that required a combination of scrum master, product owner, and account manager skills.• Acted as a combination scrum master/product owner/customer engagement manager to lead cross-functional teams of UX, visual design, and engineers in the creation of mobile apps and SaaS products.• Collaborated with internal stakeholders and clients to develop business goals, define the product MVP, and implement a review and release… Show more Acted as an engagement manager which was a multi-faceted role that required a combination of scrum master, product owner, and account manager skills.• Acted as a combination scrum master/product owner/customer engagement manager to lead cross-functional teams of UX, visual design, and engineers in the creation of mobile apps and SaaS products.• Collaborated with internal stakeholders and clients to develop business goals, define the product MVP, and implement a review and release cadence.• Wrote and managed product backlogs, led project teams in continuous planning activities, and facilitated scrum events.• Created, managed, and maintained contracts, budgets, roadmaps, and action plans.• Developed cross-functional collaboration processes that led to an increase in productivity between creative and engineering teams.• Established processes and standards for managing products, engaging clients, tracking sales leads, and converting potential business opportunities.• Managed client expectations and acted as an escalation point for client concerns regarding priorities, deliverables, and releases. Show less

Day-to-day technical producer responsible for managing cross-disciplinary project teams and ensuring deliverables were completed on time and at the highest quality. Tasks included:• Managed end-to-end production of digital projects with cross-functional internal and remote teams comprised of creative, UX, engineers, and QA resources.• Developed and maintained detailed project plans, staffing plans, budgets, and statements of work that accurately documented the project objectives… Show more Day-to-day technical producer responsible for managing cross-disciplinary project teams and ensuring deliverables were completed on time and at the highest quality. Tasks included:• Managed end-to-end production of digital projects with cross-functional internal and remote teams comprised of creative, UX, engineers, and QA resources.• Developed and maintained detailed project plans, staffing plans, budgets, and statements of work that accurately documented the project objectives, process, deliverables, and assumptions• Served as a digital consultant for interactive projects by providing knowledge on digital best practices, guidelines, and technical requirements• Organized, reformatted, and generated detailed project and product information in a manner that made it easy to digest and extract key takeaways• Established communication standards and expectations with key stakeholders internally and externally• Provided strategic thought leadership on project approach and on-the-ground problem solving• Developed and maintained relationship with resources at all levels including clients and C-level executive teamProjects included: PUMA Factory iPad App, PUMA Factory E-Commerce Website Show less

Day-to-day Sr. Producer on entertainment and Fortune 500 brand based social media engagement campaigns which included facebook applications, Twitter pages, online media, microsites, creative concepting and strategy.Campaigns included "Mad Men Yourself" and HBO's "Pimp Ray"

Day-to-day Producer for a socially conscious campaign that was intended to include an HTML based website, video contest, original video content creation, facebook applications, social networking media, paid media, mall kiosks, retail partnerships and other offline components. Also provided consultation services for motion graphics based projects.

Day-to-day producer for motion graphics based projects including broadcast television graphics packages, multi-screen interactive museum films and installations.Work produced during this time includes the Starz "Crash" Promo package and the New England Patriots Museum Film.

Full time producer for the NYC AA|RF Interactive Motion Team working on motion based web projects including microsites, online media, original 3D content creation, original video content creation and viral content creation. Also provided consultation services for motion graphics based projects.

Day-to-day producer for motion graphic based web and broadcast projects including original video content creation, large-scale immersive websites, microsites, virtual 3D environment and character creation, viral content creation, and online media.Produced the Microsoft "Defy All Challenges" machinima Website and original videos which was a 2007 SXSW Nominee for Best Experimental Site.

Associate Producer for a commercial broadcast post-production company.