Alison Brien (Dupra) Email & Phone Number

Bellevue, Wa, Us

- Responsible for strategic alignment of Auth0 Developer Experience, Support Product across a portfolio of Developer Experience Products - Drive new product features from ideation, requirements gathering, requirement synthezing, to delivery and beyond - Monitor and track current product/new feature usage to optimize ROI -Interview/Research customers to understand current hurdles to success and evaluate opportunities to continuously improve the product - Partner with sales and marketing to communicate new feature roadmap and align with prospective customer expectations of the product - Partner with a core team of design and engineering to deliver agile, continuous improvements along with new features- Analyze and report out to stakeholders across the entire company with focus on strategic success

Bellevue, Wa, Us

- Responsible for strategic implementation of a scalable, sustainable, vendor-hosted support platform- Oversee 6 technical support initiatives, 15 projects across all of Auth0 Customer Success ranging from technology & process to people & culture- Drive toward technical clarity and alignment in areas of deeper complexity- Break down strategic initiatives into tangible programs that teams can execute against- Stood up and currently act as Technical Project Manager for Auth0’s Support Business Transformation team to implement technical requirements across all of Customer Success- Establish and report project metrics, budget, and risks to executive leadership across Auth0 Product Unit- Influence product, engineering, IT, and cross-functional teams to identify opportunities to drive impact- Manage project scope, budget and timeline involving resources across product & engineering, business operations, and customer success with strong focus in change management- Provide all project communications for internal stakeholders at various levels across the entire organization- Create and implement adoption of enterprise project artifacts in Customer Success PMO

Wilmington, North Carolina, Us

- Implemented first-time scrum adoption and continuous, iterative SDLC improvements across seven distributed scrum teams- Stood as first line of discussion for sprint scope and first line of offense for engineering roadblocks - Reported across multiple teams' delivery data to make informed decisions regarding process constraints- Acted as cross-organization contact for full program implementation for Apiture's innovative, rapidly changing fintech products- Facilitated a product idea through sometimes messy technical hurdles to drive the delivery across the finish line - Worked with Product and Engineering to ensure the right level of understanding and the right culture & process exists to take high level concepts and feature ideas and help break them down into stories and sub-tasks- Ensured fast-paced, cross-functional teams have direction, priority, and work-life balance in place at all times to reach internal and customer commitments

Rochester, New York, Us

Revel Woods was founded on a bold set of beliefs: hardwood flooring should be meticulously selected and ethically sourced. I was responsible for launching the world’s first hardwood flooring eCommerce shopping algorithm from design & ideation to launch. I also crafted all website content- from product descriptions to Google tagging implementation and both sourced & designed new products with our small team.

Charleston, South Carolina, Us

• Lead and managed a cross-functional agile team of designers and developers• Created and managed project budget, timeline, and scope documentation• Coordinated design and development in an agile environment to ensure project timeline is met• Advised on SEO/Google Analytics and other technical requirements for website delivery• Served as primary point of contact for the client and internally for the project

Madison, Wi, Us

•Lead and managed the technical ICD-10 diagnosis transition for all outpatient revenue•Worked as part of a project team to coordinate application development and determine project scope•Advised on technical specs and build items for optimizing current electronic medical record software•Documented system requirements for new development or system enhancements/modifications•Created integrated test plans for execution of development

Charleston, Sc, Us

I was responsible for the overall implementation process and project deliverables for a leading healthcare benefits software product. Benefitfocus provides employers with a single web-based platform for shopping, enrolling, managing and exchanging benefit information.

Verona, Wi, Us

I lead the implementation of integrated electronic medical record software for clinics and hospitals around the country. I successfully implemented Epic's physician billing application at some of the nation's largest healthcare organizations with my primary focus on revenue cycle optimization, financial metrics, cross-functional team management, and overall change management.Epic Certifications include Epic's full outpatient suite of products: Cadence & Prelude, EpicCare Ambulatory, MyChart, Professional Billing, Claims, and Benefits Engine

Mba, Marketing

Bs, International Business And Marketing