Alison Lute Email & Phone Number

Overland Park, KS, US

Overland Park, Kansas, United States

Responsible for coordinating and developing training for various Shamrock Departments. Assists in developing and utilization of the LMS system within these departments.Assists in delivering departmental cross-training.Develop training programs and curriculum and analyze the effectiveness of training.Troubleshoot learning management system problems.

Overland Park KS

Lenexa KS

• Formalize onboarding, training content and schedules for sales associates and managers.
• Develop effective training materials utilizing a variety of online resources, in conjunction with the leadership team, marketing, director of training.
• Develop continuous sales training programs, including: call coaching, role play initiatives, creating sales processes, lead generation and referrals, prospecting, closing, etc.
• Curriculum will include re-training (as necessary), new hire evaluations, supporting corporate training efforts and progress reports to senior management.
• Develop continuous education training that meets the needs various sales departments.
• Conduct follow-up of completed training to evaluate and measure results; modify programs as needed.

United States

Source and develop new business opportunitiesBuild and maintain new and current customer relationshipsEffectively present and explain financial products and their intended value to prospective clientsManage and maintain a robust pipeline to achieve monthly sales goalsNegotiate spreads and maximize profitability on all new businessCross-sell multiple.

Overland Park KS

Small client team Supervisor, specializing in new hire training. Assists in day-to-day management of assigned operations team along with direct oversight of your teams’ assigned book of business. Monitors client risk and adherence to establishing purchasing, audit, and collection procedures and efficiencies.

Lenexa KS

Managed an assigned portfolio of clients by receiving and processing invoices and other related documentation for completeness and satisfaction of procedures and contractual requirements. Provided clients with daily funding and maintain their clients’ accounts receivable portfolios through collections.

Responsible for controlling center losses and aged delinquency on a 220,000 account portfolio valued at $2B within the DaimlerChrysler Financial Services (DCFS) Vendor Portfolio Manager and Bridgelink systemsManaged a staff of 34 Customer Service Representatives (CSR's) and Team LeadersMaintained business relations with Retail Credit Managers nationwide.

United States

Supervise a team of 10 Customer Service Representatives Responsible for the development, monitoring, and coaching of the team membersComplete monthly, quarterly, and yearly feedback and evaluations to be presented to a validation panel Handle customer relations at an escalated levelPerformed in the top five, out of 200 Team Leaders nationwide.

Responsible for the liquidation of retail and lease receivables while maintaining customer relationsConsistently met and exceeded monthly delinquency goals

Bachelor Of Science, Business Administration Management

Business Administration And Management, General

Activities and Societies: Alpha Sigma Alpha SororityAlpha Sigma Alpha Sorority