Alison Chen Email & Phone Number

New York, United States

· Designed the template for generative NFTs, incorporating data visualization techniques using Adobe After Effects. Utilized creativity and technical expertise to produce unique and captivating digital artworks that appealed to collectors and enthusiasts in the NFT community.· Led the development of the Octavate.nft website, working closely with developers and stakeholders to conceptualize, design, and implement a user-friendly and visually striking online platform for showcasing and selling NFTs.· Received positive feedback from collectors and industry professionals for the innovative approach to generative NFT design and the user-friendly design of the Octavate.nft website

Brooklyn, New York, United States

Fulfillment · Pick and pack outgoing orders· Utilize our shipping platform to fulfill orders· Conduct Bi-weekly rotating inventory checks on current products· Conduct quality control checks on outbound and inbound products· Recognize and reconcile inventory discrepancies and report and communicateabout it both internally and externally· Utilize technology platforms (including, but not limited to Loop, Gorgias, Google)· Communicate with customers regarding issues related to fulfillment· Created Google Sheets spreadsheets to help support and organize the fulfillment teamReceiving · Complete inventory counts and organizing inventory in incoming goods· Organize the product in the warehouse and maintain a clean and safe workenvironmentCustomer Service· Respond to customer service “tickets” accurately and in a timely fashion· Provide customers with friendly and approachable solutions to their concerns andquestions· Dynamically adjust macros to be relevant to the query· Provide information and resolutions around return packages· Adjusting customer information on our CX and fulfillment platformsTreet · Maintained and reorganized the pre-loved resale site and process for brand direct sales · Created the system of receiving defective and used products to be put on Treet · Created the system to fulfill orders from Treet · Organized and created documentation to support the inventory and fulfillment of treet· Utilized Lightroom and Photoshop to edit uniform product photos of sample items · Utilized and organized existing office space for Treet items

Remote

· Web-based Graphics Design: Designed visually appealing graphics and elements to enhance the company's website, incorporating creative and innovative solutions to improve user engagement and navigation.· Illustration Creation: Created product, website, and infographic illustrations that aligned with the company's brand identity, effectively communicating key messages and enhancing the visual appeal of marketing materials.· Animation Development: Developed an animation library to ensure WCAG 2.0 compliant web interactions, contributing to an inclusive and accessible online experience for all users.· Webflow Website Development: Utilized Webflow to design and develop a mock product website as part of a group design sprint, showcasing technical proficiency and creativity in bringing digital concepts to life.· Collaboration with UX and Creative Teams: Collaborated closely with the User Experience (UX) and Creative teams to create templates on Adobe XD for website components, facilitating efficient and consistent design implementation across various digital platforms.

New York, New York, United States

· Video and Picture Editing· Social Media Content Creator· Mockups for Blueprints· Website Handling

New York, New York, United States

· Worked alongside the WestxEast team on video and picture editing tasks, implementing wireframes for the website using Webflow, and designing and creating web pages to enhance user experience and visual appeal.· Created mockups for blueprints, translating conceptual ideas into visual representations to guide the development process and ensure alignment with project objectives.· Participated in performance improvement activities and meetings, offering insights and recommendations to enhance project outcomes and deliverables.· Designed web-based advertisements and social media ads, incorporating visually appealing elements to client advertising campaigns, effectively capturing audience attention and engagement.· Created product, website, and infographic illustrations that aligned with the company's brand identity, promoting a cohesive marketing strategy and enhancing visual storytelling.· Assisted in the creation of lookbooks for clients, curating and designing visually stunning collections of products or services to showcase to potential customers, contributing to effective marketing and sales presentations.

Cupertino, California, United States

· Cultivated warm relationships with regular customers.· Worked with POS system to place orders, manage bills and handle complimentary items.· Explained menu items and suggested appropriate options for food allergy concerns.· Bussed and reset tables to keep dining room and work areas clean.· Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Florence, Italy

· Utilized analytical skills to assess the effectiveness of existing communication strategies, identified areas for improvement, and formulated solutions to increase traction with the weekly emails.· Designed and implemented engaging weekly email campaigns targeted at students, showcasing upcoming events, important announcements, and campus resources in a visually appealing and informative manner.· Developed creative and compelling marketing materials, including posters, flyers, and digital graphics, to promote events and activities organized by NYU Florence, effectively capturing the attention and interest of the student body.· Collaborated with the events team to devise comprehensive marketing strategies for promoting events, leveraging various channels such as social media, email campaigns, and campus bulletin boards to maximize attendance and participation.· Participated in collaborative decision-making processes with the Office of Student Life team, contributing insights and ideas to enhance the overall student experience and support the mission of NYU Florence.· Successfully improved email engagement metrics by implementing targeted content strategies and optimizing email design, resulting in increased open rates and click-through rates.· Designed visually captivating marketing materials that effectively captured the attention of students, contributing to heightened awareness and attendance at campus events.· Played a key role in enhancing the overall effectiveness of the Office of Student Life's communication efforts, fostering stronger connections and engagement within the NYU Florence community.

San Jose

· Led a team of employees, providing guidance, training, and support to ensure optimal performance and adherence to company standards.· Oversaw day-to-day operations, including opening and closing procedures, inventory management, and maintaining cleanliness and organization of the store.· Demonstrated a customer-centric approach by greeting and assisting customers, addressing inquiries and concerns promptly, and ensuring a welcoming and enjoyable experience for all patrons.· Maintained high standards of product quality by monitoring the preparation and presentation of rolled ice cream, toppings, and beverages, adhering to recipes and portion control guidelines.· Proactively identified and resolved issues related to equipment malfunction, supply shortages, and customer dissatisfaction, ensuring minimal disruptions to operations and customer satisfaction.· Implemented strategies to drive sales and maximize revenue, including suggestive selling techniques and promoting seasonal or featured items to increase customer engagement and purchase frequency.· Successfully trained and onboarded new team members, contributing to a cohesive and efficient workforce.· Recognized for outstanding performance and dedication, receiving positive feedback from customers and management alike.· Played a key role in achieving and surpassing sales targets through effective team collaboration and customer engagement initiatives.

Cupertino

· Rolled ice cream and worked as the registrar. · Helped train new employees.