Alison Miller Email & Phone Number

Taylorsville, Utah

Oversees real time adherence to schedules, general scheduling and time off for a team of 150 agents. Daily reports for current status of Service Level Agreements, action plans and trainings needed for team of agents. Use of scheduling tool IEX and NICE Webstation for management purposes.

Taylorsville UT

Leads a team of 10 - 15 agents. Including timekeeping, weekly quality evaluations, coaching and development of agents. Daily reports on agents statuses, outliers and action plans for development, recognition and corrective action.

Taylorsville UT

Phone and email support for two different projects. Inbound calls with follow up calls depending on original call types. Use of internal databases and tools to address issues or escalate as appropriate.

Murray UT

Work as a customer service representative, cashiering, doing inventory, and product stocking, as needed. Offer recommendations and assist customers in locating or ordering product in person and over the telephone. Use independent proprietary databases to locate product, order and cashier.

Sandy Ut

Stock product, priority on live plants, lifting up to 50 lbs at a time. Answer garden related questions in person and over the telephone. Responsible for maintenance of Garden Center and inventory.