Alison Moy Email & Phone Number

Denver, Co, Us

West Hollywood, California, Us

Leads the strategy and execution of Pluto TV's content discovery experience to help users find relevant live and on demand content -- all for free!

Greenwood Village, Co Colorado, Us

Served on as Vice Chair and Governance Committee Chair of the Board of Directors for Girls on the Run of the Rockies, a physical activity based youth development program teaching life skills and promoting empowerment for girls in 3rd-8th grade.

San Francisco, Ca, Us

- Led four product teams and three product managers accountable for the acquisition, onboarding, and offboarding experiences- Participated in and influenced strategic roadmap and resource planning with the Rocket Lawyer executive team- Responsible for key experimentations across the customer journey from sign up to cancellation

San Francisco, Ca, Us

- Responsible for the strategy, goals, and roadmap execution of the growth and Ask a Lawyer product teams- Collaborated and built cross-functional alignment across product, design, engineering, BD, marketing, sales, and customer service- Delivered key revenue in Q4 of 2021 through experiments including a personalized experience and discounted offer to former users that substantially increased checkout rates- Increased question asked to lawyers through expanding contextual prompts and UI/UX enhancements

Englewood, Co, Us

- Owned the vision, strategy, and objectives of the DVR experience and product team, driving customer growth and retention- Key leader in organizational transformation of product, design, and engineering to cross-functional, empowered teams- Evangelized continuous discovery through conducting user interviews, quantitative data analysis, tech and industry research- Responsible for delivering validated, tested solutions that solve customer and business problems- Built cross-functional alignment between product teams, marketing, sales, operations, and executives

Englewood, Co, Us

- Responsible for the Sling TV product roadmap, strategy, and performance on Amazon, Apple, and Google streaming and mobile devices- Prioritized and iterated on new capabilities by conducting user interviews, surveys, industry research, and A/B testing.- Led and developed team of 2 product managers

Englewood, Co, Us

- Managed relationships with Sling TV's streaming device partners, including Amazon and Apple serving 1 million customer- Owned day-to-day communication, and operational and product support, and lead quarterly business reviews with senior company executives- Collaborated with engineering, design, marketing, legal and other teams to achieve strategic partner initiatives from triaging production issues to launching solutions that drive user engagement.

Englewood, Colorado, Us

- Lead a volunteer-run 1500 member organization across 12 office locations. - Evangelize the Network's goal to empower women at DISH to become leaders and create an inclusive work environment. - With a leadership team of 15, offer career development and training events and opportunities to build connections through networking and mentorship- Continuously drive for organizational change that support the success of women and minority groups.

Englewood, Colorado, Us

- Managed initiatives around increasing membership engagement and the value the Network brings to DISH- Launched a department liaison program, hosted monthly networking events, and offered quarterly informational sessions with new hires to drive member engagement.- Conducted round-table sessions and member surveys to measure the Network’s impact and receive feedback to understand how to better support members.

Englewood, Co, Us

- Experienced first-hand how to lead and influence within a Fortune 250 company- Maintained the annual chairman’s department budget, reducing forecasted costs by 5%

Englewood, Co, Us

- Managed a team of 8 specialists responsible for quality control of sales and customer service agents.- Reduced the sales error rate by 30% through agent interviews, training, and goal setting.- Partnered with sales teams to continuously evaluate the optimized experience for new customers to increase retention and satisfaction.

Englewood, Co, Us

Oversaw the Quality Assurance process within both the Direct Sales and Order Entry Retail Sales processes. Managed the process content, including communicating changes to the field and training all quality management and specialists. Working with the accuracy of sales calls, reduced false information provided to customers by 12% in 4 months and continues to do so. Lastly, acts as the go-to project manager which includes overhauling the service non-negotiable process, maintaining verbal sales disclosures and implementing a quality process for Telco partners.

Englewood, Co, Us

- Interned within the customer service center of a Fortune 200 corporation- Analyzed the relationship between quality assurance and customer satisfaction through assessing over 1000 call agents to determine areas of growth and improvement within customer service- Developed and organized a new equipment lease agreement applying to over 70% of customers

New York City, Ny, Us

- Collaborated directly with the marketing managers for Universal Columbia Alliance- Designed client presentations and quarterly brochures; organized film databases- Helped create DVD collection brands and finalize over 20 retail film sets to be sold in the next quarter