● Managed a team of chemists supporting a broad portfolio of silane, silicone, and metal organic chemistries● Lead the technical arm of marketing support for various businesses, including CASE, Life Science, Personal Care, Medical Device, and others.● Provided expert technical advice to internal and external customers● Hired and trained new employees in company policies, technology, and customer relationships● Developed and documented group procedures and processes to streamline customer communication and complaint resolution● Collaborated with technical and commercial teams to address customer concerns and to solve complex technical problems● Resolved escalated customer inquiries in a timely manner ● Supported new and existing business through strong relationships with sales managers and their customers● Acted as inside sales to identify and promote new opportunities within the company. ● Managed contact with over 100 customers per month via e-mail and phone. ● Traveled to conferences and customer visits to promote silicon-based technology and products.

● Lead lab-based projects to address customer concerns as well as internal R&D● Collaborated with co-workers to address technical inquiries efficiently via e-mail and phone● Provided guidance to junior team members to assist in the resolution of customer technical issues● Established close relationships with other departments to provide a seamless customer service experience● Maintained up-to-date knowledge of relevant industries by attending conferences and technical shows.● Supported company initiatives to improve technical literature via technical writing and research.● Contributed to the development of content for website re-design

Graduate Researcher under the advisement of David Ross. Research was focused on the development of Gradient Elution Moving Boundary Electrophoresis (GEMBE) and its application to the detection of analytes in water.

Graduate Researcher in the John T. Fourkas research group. My research was focused on the use of Multiphoton Absorption Polymerization (MAP) to fabricate three dimensional structures, mainly to be used in microfluidic applications. Specifically, the fabrication of circular micro-channels, and their incorporation into simple microfluidic devices.

Treasurer

Organic Chemistry ITaught weekly discussion sections, graded exams, and held weekly office hours.

General Chemistry for EngineersTaught weekly discussion sections, held office hours, proctored, and graded exams.

Undergraduate Researcher in the Sanford Asher research group. Synthesized, functionalized, and analyzed silica particles using zeta potential measurements, titration, and to determine the effect of multiple experimental parameters on functionalization. Silica particles functionalized with charged groups were used in the investigation of charge on the order of Crystalline Colloidal Arrays (CCA).

Bachelor of Science in Chemistry

Organic Chemistry I Laboratory Taught fundamental principles of laboratory technique, safety, and scientific writing. Typical responsibilities included preparing short pre-lab lectures and grading lab reports. Acted as a student mentor for fellow undergraduate students interested in teaching the course.